CUSTOMER SERVICE / IT SUPPORT

Descripción de la oferta de empleo

If you are brimming with ideas and optimism, enjoy creative freedom and appreciate true team spirit, you are right for us. We look forward to receiving your full application in English.

Service Desk Agent

1st or 2nd level

Depending on his/her experience the IT Service Desk Agent will be responsible for the first or second level client support and services within EMEA consisting of several countries.
This position works closely with other IT departments for problem resolution. It is responsible for maintaining service level agreements set by the organization for IT problem resolution.

Your Tasks
Support 1st level FS to resolve IT problems across countries.
Install/uninstall, troubleshoot, data recovery and maintain applications, products and equipment.
Identify, analyze and repair equipment failures, order and replace parts/material as needed.
Determine, recommend and test which products or software best suit our customers' needs.
Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames.
Implementation, installation, administration or maintenance of IT services with focus on availability, reliability and manageability following TECHDATA IT standard processes in coordination with responsible IT management. Education of 1st level technicians and end-users based on TECHDATA processes to make optimal use of TECHDATA business systems.
Active contribution to Building and Operations Team activities where required and to KB (create documentation where required).
Ensure standards of infrastructure hardware and software
Ensure a stable and performing environment for applications and systems.
Contribute ideas to improve IT processes/services. Support implementation of new and/or improved IT processes following TechData IT standards.

We offer you a dynamic working environment in which excellent performance is rewarded by fast-tracking to the next career level whatever your background may be. If you enjoy dealing with people, tackle your tasks with energy and commitment and welcome working in a motivated team, we look forward to receiving your full application in English. Please include your salary expectations.

Your Profile
Associates degree of computer science or Bachelor's degree. Equivalent combinations of education, experience, and certification will be considered.
Minimum 2 years' experience of working in a preferably global IT organization.

Your Experience/Skills
Experienced in implementing, documenting and operationally maintaining IT infrastructures.
Experienced in interacting with external suppliers and service providers.
Analytical Skills; strong and flexible individual capable of dealing with the typical tensions that arise within an IT service environment; confident & customer focused;
Ability to manage own work schedule.
Ability to cooperate with other individuals with a problem solving oriented attitude on a professional level
Able to build solid, effective working relationships with others
Able to communicate clearly and convey necessary information
Ability to quickly and efficiently enlist assistance to solve problems in a timely manner

Detalles de la oferta

Tipo de Contrato
  • indefinido, jornada completa
Fecha de publicación
  • 05/07/2018
Fecha de expiración
  • 19/05/2019