IT FIXED CUSTOMER&ONLINE SERVICE OPERATION SENIOR EXPERT

Your dream job does exist.
Discover it at Vodafone!                                                                   Join our journey as we connect for a better future.
Ready?                                                                                                        We are looking for an IT Fixed Customer&Online Service Operation Senior Expert.
First things first.
Our Brand.
We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries.
With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry.
We are proud to export our successful practices abroad, while transferring our global know-how to our country.
We have a global team of more than colleagues taking part in a transformative and an exctiting journey.
Our Spirit, Our Way.
Here are the key behaviours that help us bring our Spirit and Purpose to life.
Earn customer loyalty.
Small things do matter.
Experiment, learn fast.
Just take the chance.
Create the future.
That s possible.
Get it done, together.
It s up to each of us to make it happen.
Here, everyone can feel free to be themselves and express their ideas.
We are proud to have the most flexible #hybrid way of working in Turkey.
Together with your team, you can decide which days to come to the office depending on your work requirements.
Another favorite.
Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy.
spend time working on our personal development or catching up with our team.
We call this #CumaKafas  (Friday mood:)).
And yes we are Agile! The world is constantly changing.
And we cannot afford not to! Our journey began  by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.
Why is this role really critical to us?   We are looking for a IT Operation Senior Expert in IT Fixed Customer&Online Service Operation Team to be responsible for successful ongoing operation, management of CRM environment and manage  application servers that mostly critical business processes runs on it.
s an IT Operation Senior Expert, you will work closely with the team and our stakeholders to build and deliver our process.
You will be responsible for VFNET CRM applications and Service Desk applications and executing the ITIL process is also in your responsibilities.
How will you spend your time at Vodafone? • 7/24 Operational Support responsibilities • Providing necessary operational solutions for IT service based management structure as operation Senior Expert • Discovering, Defining and analysing all IT actions on services • End to end follow up of service such as accessibility, performance, prevention of customer complaints and deployments.
• ITIL process execution Responsibility • System and Customer incident resolution  • Demand/Defect/Deployment management responsibility • Attending and taking necessary actions for Internal and external audits for SOX, ISO and other audit types  • Internal customer relationship management responsibility • Ownership of the product/service functionality to ensure it meets operational needs for performance management and reporting.
• Taking necessary actions for Performance management to ensure platform, hardware, application and content meets the specified end to end availability & performance levels.
• Ownership of capacity planning to secure availability and performance of the        platforms against forecasted growth and demand.
• Helping team members to improve knowhow and operational structure.
• Attending design meetings to define necessary technical requirements for operations.
• Leading big initiative and creating new ways to complete projects.
• Leading journeys with big stakeholder team.
You are just the person we ve been looking for, if you have.
• Good communication Skills • Extensive problem solving skills and innovation • Significant experience in relational DB operations • Knowledge on Postgres and Mongo DB • Experience of software development platforms and languages • Knowledge on Pyhton • Significant experience in UNIX Operating system • Good Knowledge on IT Infrastructure (Server, IP, Oracle RAC) • Good written and verbal in English • At least 8 years’ experience.
• Coordination and organization ability, teamwork approach • Associate or Degree in Computer, Electronics, Telecommunications, Management Information Systems, Mathematical, Programming, Industrial and related Information Technologies.
• Certificate of ITIL V4 is plus and experience on ITIL Processes • Certificate of COBIT 5 is plus Get to know us If you want to know more about us and what we do, then visit our website.
www.
odafone.
om.
r https://www.
odafone.
om.
r/insan-kaynaklari Instagram.
https://www.
nstagram.
om/vodafonekariyer/ Youtube.
https://www.
outube.
om/user/VFTurkiye This role has a #Hybrid working model Wait for it.
Our benefits! We like to keep them flexible.
Vflexy.
Flexible Benefits Program       Hybrid working kit      Ergonomic kit allowance       Digital meal voucher      Flexible transportation allowance.
Employee assistance hotline & counselling      Comprehensive and flexible private health insurance      Discounted price deals for wide range of products & services  Plus, plenty more to enjoy! #LI-Hybrid  Data Privacy By applying for this job, you accept the Vodafone Privacy Policy.
Please visit Privacy Policy web page at https://careers.
odafone.
om/privacy-policy/turkey/  for further details.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.