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TECHNICAL SUPPORT TRILINGUAL - CUSTOMER SERVICE

Descripción de la oferta de empleo

Do you want to start your career in IT? As a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products.In addition, you are also responsible for commercial activities in order to develop existing customers. You will therefore be required to:Inform and help customers via email, chat and phone on OVHcloud products and servicesTroubleshoot and fix general and specific problems related to web services (domains, web hosting, emails, Microsoft 365, etc.)Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer’s expectationsKeep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessaryProvide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and PartnersProvide post-sale commercial supportDeal with customer’s requests and questions related to payments and invoices (billing)Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer supportThe position will require full remote onboardingRequired skills: Basic technical knowledge in web products: domains names, web hosting, emails, etc.Understanding of networking, protocols (FTP, TCP/UDP, etc.), DNS, CMS, HTML, Firewall, etc.General knowledge of Linux and Windows ServerPHP, MySQL and basic Linux commands (curl, whois, dig, etc.) knowledge is a plusExcellent communication, organization and customer service skillsStrong teamwork skills, positive attitude, dynamic and enthusiasticPassionate for technology and willing to learn and develop himself/herselfSpanish, English and Portuguese/Italian or French is mandatory (>B2) Background: Degree in IT appreciatedRelevant experience of +2 years in customer support services for technical products or relevant IT experience in line with a formal qualification will also be consideredBeing user of web hosting and cloud products is a plus
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Detalles de la oferta

Empresa
  • OVHcloud
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 25/04/2024
Fecha de expiración
  • 24/07/2024
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