IT&DATA SENIOR CLUSTER SUPPORT

As part of the Ontex Global IT&Data Team, the IT&Data Senior Cluster Support is responsible for upholding the highest standard of support, service & security.In strong collaboration with other IT&Data teams (Group IT, Digital Factory and Cluster IT), master the best possible solutions for your user base. You are expected to deliver added value to your Ontex stakeholders and support the organizations profitable growth. You strengthen the position of IT&Data organization locally, respecting the boundaries of the IT&Data policies and procedures.As the IT&Data Senior Cluster Support you support the local stakeholders in achieving their goals with the help of Technology and Data. You provide support to the user community and help drive in the execution of Technology and Data projects locallyo date.ResponsibilitiesProvide first line and second line support and incident management to all users across the geography of responsibility, including white collars, blue collars and road warriors, ensuring efficient service operations.Junior Cluster support in the resolution of incidents.Ensure that all IT&Data tickets (incidents and requests) relating to hardware, software, networking and remote access issues are resolved in accordance with the KPI deadlines set in the Fresh Service ticket system.Recognize problem management needs and propose sustainable and efficient solutions.Ensure all systems operate in accordance with local legislation.Ensure necessary documentation to support the global & local application and certificates and to run the environment is in place and kept up to date.Collaborate with local facilities / engineering teams to ensure the local data center / computer room runs in accordance with the Global policies.Support changes in the plant asset footprint (new lines, warehouse changes, R&D Facilities, etc).Provide basic IT&Data training to internal stakeholders to enable daily business use of technology.Adopt and implement global/central applications to support global operational requirements.Monitor backup operations to ensure successful operation and data protection.Monitor server health and troubleshooting and resolving any alarms or warnings.In line with pre-determined budget order and configuration of new hardware to service agreed refresh cycles or replacements.Manage the renewal of local OPEX related maintenance agreements in accordance with global standards.Recommend improvement opportunities’ regarding IT&Data processes.Assist ongoing regional projects to support wider IT&Data initiatives.Responsible for ensuring security and data integrity through adherence to group policies and standardsQualificationsIn addition to location native, mandatory language (spoken and written) is English.Minimum 5 years in an IT Support Role.Operational knowledge of Active Directory (AD), Windows 10, M365, SharePoint and basic networking concepts.Able to deliver presentations towards IT&Data colleagues.Ability to work autonomously and make appropriate decisions when necessary.Excellent interpersonal and communication skillsAn understanding of data protection and security principles.Flexibility for limited travel to other Ontex locations.Desire to learn and progress.Deeper knowledge or certification in any of the following technologies is a plus: Cisco/Meraki switching, SOTI, Power Automate and/or Azur