GERMAN SPEAKING CUSTOMER SERVICE AGENTS
Descripción de la oferta de empleo
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer.
Responsibilities
Answer inbound calls from customers to provide after sales support, schedule appointments, provide commercial information, as well as other services as requested by the company within guidelines/goals established by the client and contact center management
Consistently achieve call, email, and chat quality score goals to meet client and customer satisfaction goals.
Other duties as assigned.
Requisitos del puesto
Experience in high quality Customer Service support would be ideal (B2C)
Good and professional communication skills
Native level of German plus fluent level of English
Knowledge of local or Spanish language would be an asset but not required for the job
Data updates process
Good knowledge on hardware and Software (PC/Peripherals) and on special technologies,
Aware of Customer data privacy rules
Type of contract; Specific Service Contract (long term)
Available to work full time (38hours) Monday to Saturday 8,00am to 8,00pm on shifts (2 Saturdays max. per month from 10,00am -14,00pm)
Detalles de la oferta
- En toda España
- 28008 - Sin especificar
- Indefinido, media jornada
- 20000€ - 30000€
- 04/11/2024
- 04/01/2026
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