Customer services

	Serve as a trusted consultant with customers to get the most out of a wide range of domain registrar and webhosting products on the use of delicate services
	Reach assigned sales target
	Master knowledge of one of several core products
	Coach the colleagues on the areas of expertise and take escalation calls from those subjects

October 2015-2020: Freelance Translator/Copywriter in Finland:
	Translating and writing contents in Arabic, English and Swedish languages

	Acting as an office manager to the Director General.
	Work closely with the Board of Directors
	Liaison and coordination with all government’s organizations
	Coordinating meetings, managing daily schedules and arranging conference calls
	Writing and Editing speeches & interviews of the Director General.
	Maintaining records and files and dealing with incoming e-mails, faxes & post.
	Full responsibility on all personal related issues of the Director General.
	Translating, Editing & Checking text, letters & reports in both English & Arabic 
	Draft & check all the business letters of the Director General office 
	Help in developing content of the internal brand newsletter

	Handling escalated violations complaints from customers & agents.
	Identifying and escalating issues to supervisors
	Providing product and service information to customers
	Documenting all call information according to standard operating procedures
	Recognizing, document, and alert the management team of trends in customer calls
	Assisting the supervisor in the training of customer service representatives & the monitoring of daily activities & projects.
	Generating final quality report on the violations