Customer services/ reception/ administration

I'm the responsible for the reception area, checking invoices, bank claims, complaints and commissions of the differents networks, calls reception, check-in, check-out, walk-in, stocks, records keeping, availability, reservations and customer services through phone or email.

Customer services
 Call reception
 Administrative assistance
 Invoices – issuing invoice
 Supervision
 Product stock

FRONT DESK
 Guest services
 Check-in, check-out and walk in
 Call reception
 Fiscal closing
 Balance review
 Issuing invoice
 Commission claims (Booking)
 Claim management
RESERVATIONS AGENT
 Mail reception
 Management of future reservations through
booking.com, Hostelworld, Agoda, AIRBNB.
 Cancellations
 promotions

Group activities in the classroom, games with grammar, vocabulary, listening and speaking in French.

Development of languages such as French, English and Italian, learning their culture and history, educated as translator in English-Spanish - Spanish-English.   

Lessons in classroom of grammar, vocabulary, listening and speaking of English.