CONTACT CENTER TELECOMMUNICATIONS ARCHITECT

Descripción de la oferta de empleo

Are you thinking of a job change? You deserve a company that really cares about its talent. We're looking for an experienced Business Architect for our Barcelona based Center of Competence in Contact Center Services which delivers a global contact center for several Allianz branches around Europe. Duties & Responsibilities: -Gathers detailed requirements and creates system specifications. -Translates business requirements into comprehensive technical system specifications. -Maps/documents the dependencies and influences of new system requirements -Responsible for creating and maintaining structured system specific documentation -Works with the project managers and development teams to ensure that implemented functionality meets architectural and design guidelines. -Responsible for producing release notes and roadmaps. -Cultivates good relationships with program stakeholders and communicates transparently. -Supports the entire development lifecycle and reviews test cases for QA to ensure proper testing. -Provides subject matter expertise for change management processes and systems -Identifies new contact center trends and discusses them with the business. -Defines the ultimate vision for proof-of-concept and solution technical architecture, e.g. high level view of capabilities and requirements of underlying database, presentation, technologies and so on. -Develops application designs/blueprints and creates Business Architecture deliverables that are consistent with SOA (service-oriented architecture) principles. -Identifies relevant logical modules and services to fulfill future solution architecture -Makes high-level design decisions on the structure and interaction of modules and services. -Identifies potential evolution paths to the ultimate solution vision. -Communicates implications of architectural decisions and issues to all stakeholders. We offer: -Steady job, you'll get a permanent contract since the first day. -Competitive salary (negotiable according to candidate's experience). -Fringe benefits: 2K/year in restaurant tickets, life and accident insurance, private pension plan and studies fund. We also offer discounts on other products from the company and shares as well as a Christmas gift card. -Covered relocation and visa process expenses if needed. -Career plan and specialized training courses. -Our schedule is from Monday to Thursday from 8-10h to h and on Fridays from 8-10h to h. Besides, from the 25th of June till 15th of September and on Christmas and Easter we have the Friday's intensive schedule. -Remote working policy of at least 1 day per week, expandable according to projects requires.
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Detalles de la oferta

Empresa
  • ALLIANZ SEGUROS
Tipo de Contrato
  • Tipo de contrato
  • indefinido, jornada completa
Fecha de publicación
  • 09/07/2019
Fecha de expiración
  • 07/10/2019