TRABAJO PROCESS SERVICE MANAGER

Únete a nuestro equipo de gestión de usuarios como service manager service desk y sé parte de esta transformación... lo que harás con nosotros+ serás un experto/a...

Job description key accountabilities and decision ownership        lead assigned big and complex programs to completion within defined kpis     develop and implement...

We are committed to promoting inclusion for all with the belief that diversity plays an important role in the success of our business...

¿qué extra nos gustaría de ti?buen rollito... ?quokka: programa de actividades para promover el bienestar emocional, la actividad física, y la nutrición saludable?club...

service delivery, management, optimization... oversee the it service delivery process to enhance client satisfaction... service delivery manager perfil buscado (hombre/mujer)...

Drive process related innovations and document the process... a successful process definition requires an effective process owner... working cross-functionally benchmarking...

process and stakeholder management... meet customer and internal it service levels and proactively drive continuous service improvement collaboration with the service...

Oversee continuous service improvement process... assist with escalation process only when service issues fall outside of bau processes and procedures...

Required experience: manager... continuously improves needs assessment process... serve as primary process improvement liaison to local site leadership...

Continuously improves needs assessment process... serve as primary process improvement liaison to local site leadership... a successful candidate will demonstrate...

Having experience as a service manager is preferred... the service manager is required to have at least three years of experience in after-sales service industry...

#li-mk1 #li-hybrid required experience: manager... by creating the service portfolio maintaining the service catalogue and applications we can optimize business...

Familiarity with the mobile phone industry and online service markets, with strong experience in customer service and operational management... 主要职责（1）线上服务运营管理负责欧洲地区线上服务团队的日常管理，包括人员招聘、培训、绩效评估和激励机制。监督线上服务流程，确保服务质量和效率，及时处理用户反馈和投诉。优化线上服务流程，提高服务效率，降低运营成本，提升用户体验。（2）线上服务渠道管理管理和优化线上服务渠道，包括官方网站、社交媒体平台、在线客服、远程技术支持等。监控和分析线上服务渠道的表现，制定改进措施，提升渠道的用户覆盖率和服务质量。（3）数据分析与报告收集和分析线上服务相关的数据，包括用户行为、服务满意度、投诉处理等，为决策提供数据支持。定期生成运营报告，向管理层汇报线上服务的运营状况和改进措施的实施效果。根据数据分析结果，提出优化建议，推动线上服务的持续改进。（4）跨部门协作与产品开发、市场推广、销售等部门密切合作，确保线上服务与公司整体业务的协同推进。参与制定和执行跨部门项目，协调解决跨部门合作中的问题，确保项目顺利推进。（5）预算管理制定和管理线上服务运营预算，确保资源的合理分配和有效利用。监控预算执行情况，及时调整预算分配，确保运营目标的实现。任职要求（1）教育背景本科及以上学历，市场营销、管理学、通信工程、计算机科学等相关专业优先。（2）工作经验...

Supports the account team/ the global or local service manager (where available)... works closely with the global service manager to develop - when needed - a global...

process areas under responsibility: client onboarding process (regulation, controls, kyc) client lifecycle management (lean processes, sla control, regulatory compliance)...

• drive the enhancement of itsm tooling to increase process automation, efficiency, and overall it process maturity... • collaborate with service owners to define...

Required experience: manager... what will your story be apply now! learn more: position:process expert manager location: madrid spain contract type: local permanent...

•    clear communication with service manager on progress, issues and potential escalations...   •    gain awareness of significant circumstances affecting owned...

service manager_609... • preferred: experience with service now... • plan and setup the software as a service concept for a globally available service...

You bring significant experience in service delivery roles and have a proven track record of successful operational management in enterprise environments...