LUXURY CUSTOMER SERVICE SPECIALIST
Descripción de la oferta de empleo
B2B RECURSOS HUMANOS select LUXURY CUSTOMER SERVICE SPECIALIST for consolidated Business Group dedicated to providing services related to Tourism, short term rentals and flexible accommodations.
The selected candidate will be the main liaison between the company and its guests. To achieve this, it will use different online platforms such as the Marriott Homes & Villas website, Airbnb, Vrbo and corporate clients. Your job will be to make sure that every guest has a 5-star experience from the moment they contact the company.
JOB FUNCTIONS:
- Provide exceptional support to guests throughout their stay, acting as the main point of contact, available via WhatsApp, email, and phone.
- Building relationships with guests over many years.
- Ensure an efficient and effective flow of communication with other departments and management.
- Demonstrate instant availability to respond promptly to all chats, calls, emails, company inquiries, and communication needs across all platforms throughout the day.
- Enter OTAs, direct bookings, and agent leads into our PMS and keep up-to-date records of all system updates.
- Have the ability to address any queries from our guests and provide a unique stay and experiences for them. The goal is to make sure that every qualified enquiry becomes a booking and an engaged customer.
- Track all OTA, direct, and agent leads, updating the PMS as needed.
- Coordinate with the administrative team the entire booking process, from the contract stage to the payment and return of the deposit.
- Generate and send daily and weekly reports of owner bookings and obtain approvals from owners.
OFFERED:
- General Regime, Employment Contract.
- Freedom to put your own ideas into practice.
- Accountability from day one, with experienced and supportive team members around you.
- Opportunities to progress in the company.
- The opportunity to meet guests from all over the world and to work in a vibrant, fun environment with like-minded people.
- Full-time.
- Salary: 18,000 Euros gross per year.
If you feel identified with the company and want to get into a very interesting work project, send your CV to: *****@*****
Requisitos del puesto
JOB REQUIREMENTS:
- Minimum Studies: Bachelor's Degree or Higher Training Cycle in Hospitality and Tourism or similar.
- Experience: At least 5 years of experience as a receptionist or similar position.
- Specific training as a receptionist is an asset.
- Strong relationship-building skills and a keen interest in multiple topics.
- Languages: Fluent English and Spanish are essential. The ability to speak a third language will be an asset. Dutch, German or French are valuable.
- Understanding Luxury Travel and Travelers
- Be a person willing to help with positive energy.
- Excellent and adaptable communication skills: able to alter style while remaining clear and concise.
- Multitasking at speed: Analytical thinking while maintaining attention to detail and meeting deadlines.
- Warm and friendly character that is efficient, precise and constantly demanding of excellence.
- Independent to manage their own agenda and meet schedules, while maintaining the ability to follow guidelines, procedures and standards set by management.
- Entrepreneurial style: comfortable getting your hands dirty and taking on a variety of tasks.
- Detail-oriented teamwork as the first contact with our guests, greening them in a polite and well-spoken way.
- Excellent typing skills.
- Knowledge of technology, experience with OTAs and other similar platforms.
- Impeccable work ethic and solid commitment.
- Strong organizational and time management skills, with the ability to multitask effectively and collaboratively.
- Strong sales and customer relationship-building skills.
- Strong understanding of the company, culture, and what it means to be a luxury rental provider and travel concierge.
- Exceptional written and verbal communication skills.
- Proficiency in the use of WhatsApp, email and telephone communication tools, as well as PMS systems and data management.
- Familiarity with various platforms, such as Airbnb, VRBO, and booking.com
Detalles de la oferta
- Indefinido, jornada completa
- 10000€ - 20000€
- 28/10/2024
- 26/01/2025
We are looking for a junior technical customer success specialist to join our customer success team... ability to multitask and handle multiple customer inquiries simultaneously... experience in the customer service field is a plus! other job information permanent remote opportunity! a competitive......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
Report to the operations specialist and coordinate daily interventions and tasks... great english and spanish fluency (b2-c1 level both written and spoken) being already in possession of a permit to work in spain or the eu other features that would help a lot: effective communication with the operations......
Si quieres ayudarnos a construir este proyecto como si de tu propia empresa se tratará, desarrollando productos, creando procesos, analizando y tomando decisiones ¡no lo pienses más !este es tu lugar! ¿qué hace un account specialist en rankia? cómo account specialist tendrás la oportunidad colaborar......
As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within......
University degree high excel and pbi abilities sales understanding of diverse market requirements financial understanding (business plan, financial kpis) good disposition to collect data on customer facilities team worker relationship building with customers and team profound background in marketing......
Como parte de nuestros planes de expansión, estamos buscando un content specialist en prácticas para que aprenda a: - desarrollar la estrategia de contenido alineada con los objetivos de tráfico a corto y medio plazo... en el área de inversión en mercados de rankia, ayudamos a tomar mejores decisiones......
We are looking for a graduate specialist in blue economy, to join a multi-skilled team specialized in r&d;, innovation and consultancy projects in the field of maritime transport, logistics and ports... otros datos del puesto− full time employment contract... msc and phd will be recognized......
Descripción del puesto: confidencial cuenta con una posición como public relations specialist para crear y mantener una imagen positiva de la empresa a través de estrategias de comunicación efectivas con los medios y el público... funciones: desarrollar estrategias de comunicación para mejorar la imagen......