TRABAJO PROCESS LEADER CUSTOMER CENTER MADRID, MADRID

Business process analyst (contact center strategy)... • beginner proficiency in business process design... • advanced proficiency in contact center strategy...

Key responsibilities:     collaborate with the process & programs coe to drive the implementation of the cloud roadmap...             about the role:     ...

We're celonis, the global leader in process mining technology and one of the world's fastest-growing saas firms... the unique opportunity to work with industry-leading...

Focus is not on individual customers, but on the customer as a target group... and if the shoe fits… don’t hesitate to apply!a leader of our orange code culture...

Develop proactive and predictive customer service models that anticipate needs and optimize the customer experience... proven experience in using technology for...

We're celonis, the global leader in process mining technology and one of the world's fastest-growing saas firms... customer engagement & coordination: coordinate...

Responsibilitiesresolve complex customer complaints professionally via phone and email... these services are built on a portfolio of world-class expertise covering...

Rally and project management internal stakeholders to address customer issues in a timely manner to optimize customer sentiment... coordinate with internal stakeholders...

Product leader... a deep understanding of customer needs and the ability to incorporate customer feedback into the product development process... you will have...

As a people & operations leader at roc, you will need... extensive knowledge of service delivery centers, process standardization, and global operations...

Be comfortable using sql and crm or customer feedback tools... sound understanding of banking and card products, and how they impact customer satisfaction...

Lead initiatives to improve service revenue, contract penetration, and customer retention...     business development & process innovation  partner with commercial...

A deep understanding of customer needs and the ability to incorporate customer feedback into the product development process... 5+ years of experience in creating...

Experience in a customer facing role or a contact center environment... deliver world-class customer service, offer custom solutions and negotiate a positive outcome...

process and analyze large datasets, keeping current reports updated and relevant... document process flows and business rules, ensuring up-to-date and accurate records...

Planning and management of team engagements at industry customer and internal events... if you have a disability and need a workplace accommodation or adjustment...

Key responsibilities may include: lead the s&op process ensuring accurate demand forecasts while aligning supply chain operations with business objectives and customer...

Tasks include a mix of front office and back-office tasks deliver world-class customer service, whilst responding to customers inquiries and problems on inbound...