SENIOR CUSTOMER SUCCESS MANAGER, MID-MARKET | EMEA

Who we are is what we do.
Deel is the all-in-one payroll and HR platform for global teams.
Our vision is to unlock global opportunity for every person team and business.
Built for the way the world works today Deel combines HRIS payroll compliance benefits performance and equipment management into one seamless platform.
With AI-powered tools and a fully owned payroll infrastructure Deel supports every worker type in 100 countrieshelping businesses scale smarter faster and more compliantly.
Among the largest globally distributed companies in the world our team of spans more than 100 countries speaks 74 languages and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why should you be part of our success story As the fastest-growing Software as a Service (SaaS) company in history Deel is transforming how global talent connects with world-class companies breaking down borders that have traditionally limited both hiring and career opportunities.
Were not just building software; were creating the infrastructure for the future of work enabling a more diverse and inclusive global economy.
In alone we paid $11.
billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countriesensuring people get paid and protected no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction.
CNBC Disruptor 50 Forbes Cloud 100 Deloitte Fast 500 and repeated recognition on Y Combinators top companies list all while maintaining a 4.
average rating from reviews across G2 Trustpilot Captera Apple and Google.
Your experience at Deel will be a career accelerator.
At the forefront of the global work revolution youll tackle complex challenges that impact millions of peoples working lives.
With our momentumbacked by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five yearsyoull drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
Summary Youll be the face and voice of Deel for our clients both internally and externally.
In this dynamic role youll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth.
You will serve as our clients trusted advisor by providing strategic guidance on operational and product-related issues.
Simultaneously you will be an internal advocate for clients with Deel by championing for new products and capabilities to facilitate the expansion of each clients business with Deel.
You are a passionate business builder at heart.
You get energized by tackling complex challenging often ambiguous problems and driving real impact across a business.
You are not afraid to get your hands dirty to deliver projects.
You are a talented generalist at home diving into data for insights and confident in project managing cross-functionally with multiple stakeholders.
Working with great people is a non-negotiable priority for you because you thrive in a highly collaborative and high performance team.
If that is you join our team! Responsibilities Accounts.
The Senior CSM I will focus on a smaller number of high-value strategic accounts.
Develop and execute comprehensive account strategies for long-term success.
Risk.
Proactively identify risks before they happen.
Rally and project management internal stakeholders to address customer issues in a timely manner to optimize customer sentiment.
Relationships.
Build relationships with senior stakeholders.
Develop a deep understanding of the customers business hiring plans and the outcomes that will define success of the partnership.
Then put a success plan in place to maximize the customers experience.
Host regular business review to review the partnership.
Product.
Be the voice of the customer by collecting product and operational feedback.
CSM should prioritize requirements based on risk urgency and revenue impact project manage internal stakeholders to deliver priority items in a timely manner while setting appropriate expectations with the customer along the way.
Responsible for providing a high quality experience to our customers on a day to day basis.
Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
Drive adoption of platform features that will lead to a better customer experience and better retention.
Qualifications You have minimum of 6 years of relevant work experience including client facing experience Have previous experience working in the payroll/HRTech industry Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners successes with them Quantitatively-inclined and data savvy; you may not be a SQL expert but you enjoy drawing quick insightful conclusions from complex data sets asking critical questions and synthesizing raw numbers into simple actionable recommendations A reliable motivated self-starter with a passionate growth mentality.
You enjoy fast-paced environments arent deterred by setbacks or pivots and thrive in roles requiring a very high degree of responsibility Have a solid track record of achievement - e.
.
had success in a top tier company delivered quantifiable business impact quickly assumed responsibilities or won competitive awards Have a strong analytical foundation with ability to manipulate and synthesize data Are curious by nature and interested in making an impact Total Rewards Our workforce deserves fair and competitive pay that meets them where they are.
With scalable benefits rewards and perks our total rewards programs reflect our commitment to inclusivity and access for all.
Some things youll enjoy Stock grant opportunities dependent on your role employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work including optional WeWork access At Deel were an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race religion sex national origin gender sexual orientation age marital status veteran status disability status pregnancy or maternity or other applicable legally protected characteristics.
Unless otherwise agreed we will communicate with job applicants using Deel-specific emails which include @ and other acquired company emails like @ and @.
You can view the most up-to-date job listings at Deel by visiting our careers page.
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities backgrounds beliefs experiences identities and perspectives.
Deel will provide accommodation on request throughout the recruitment selection and assessment process for applicants with disabilities.
If you require accommodation please inform our Talent Acquisition Team at of the nature of the accommodation that you may require to ensure your equal participation.
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You can review the independent bias audit report covering our use of Covey here.
Experience.
Manager