BUSINESS PROCESS ANALYST (CONTACT CENTER STRATEGY) | MADRID, ES

Business Process Analyst (Contact Center Strategy) Accenture Song accelerates growth and value for our clients through sustained customer relevance.
Our capabilities span ideation to execution.
growth, product and experience design;t echnology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration.
With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.
Visit us at.
www.
ccenture.
om/song Come and work at the heart of change THE WORK.
Join us in shaping the future of customer engagement! You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions that contribute to innovative solutions for work-related challenges.
Your expertise in Contact Center Strateg y will be invaluable as you collaborate with others to drive impactful change.
We are excited to see how your contributions will help us grow and succeed together! • Design new business processes based on customer requirements.
• Analyze current state and design new processes and solutions leveraging established methods, tools, and assets.
• Implement programs and interventions that prepare the organization for change.
#LI-EU HERE'S WHAT YOU WILL NEED.
• Advanced proficiency in Contact Center Strategy.
• Beginner proficiency in Business Process Analysis Tools.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE.
• Beginner proficiency in Business Process Design.
• Beginner proficiency in Process Design Mapping and Analysis.
What do we offer.
• Competitive salary and other benefits (medical insurance, Employee Shares Purchase Program, etc.) • Career growth in a constantly learning environment • Passionate, fast-growing team at a global, renowned digital agency What's in it for you.
Choose Accenture Song for a challenging and rewarding career where the variety of opportunities and projects allows you to develop your potential and grow professionally every day.
The only place where you can learn from our unrivalled experience, working alongside talented colleagues.
Time for change.
Make your move - Apply now! About Accenture We work with one shared purpose.
to deliver on the promise of technology and human ingenuity.
Every day, more than of us help our stakeholders continuously reinvent.
Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
e believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment.
We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
t Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health.
We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences.
We're proud to be consistently recognized as one of the World's Best Workplaces™.
oin Accenture to work at the heart of change.
Visit us at www.
ccenture.
om Igualdad de Oportunidades en el Empleo Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, grado de discapacidad, estado de veterano, orientación sexual, identidad o expresión de género, información genética, estado civil, estado de ciudadanía o cualquier otro motivo o circunstancias protegidas por las leyes federales, estatales o locales.