CUSTOMER INNOVATION PROJECT COORDINATOR

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms.
We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Team.
This position will be a member of the Strategy & Innovation group, providing direct support to our Labs unit.
As part of Strategy & Innovation,  Celonis Labs operates as an independent research and development unit within Celonis, dedicated to innovating business models and investigating new concepts and prototypes that complement the Celonis platform.
This position is based in our Madrid office with hybrid work model.
The Role.
As a  Customer Innovation Project Coordinator at Celonis, you'll play a crucial role in validating our innovations with customers and building a vibrant and collaborative innovation community.
You'll work closely with the Strategic Customer Innovation Senior Manager as well as Product Managers and Solution Owners, providing crucial operational support for incubation projects with our most strategic customers.
You'll be at the heart of innovation, helping to transform concepts and prototypes into validated solutions.
This involves creating alignment across our Strategy & Innovation (S&I), Go-to-Market (GTM), and customer stakeholders.
Your responsibilities will include project coordination, managing follow-ups, tracking opportunities, preparing essential documentation, and driving overall project logistics across the whole lifecycle of innovation validation, including supporting the pipeline generation.
This role is ideal for a proactive and detail-oriented individual who thrives on enabling strategic initiatives through precise execution and enjoys working in a dynamic, cross-functional environment The work you’ll do.
Customer Engagement & Coordination.
Coordinate customer engagement activities, including follow-ups, scheduling, outreach, and tracking progress across multiple innovation initiatives.
Stakeholder Enablement.
Support the enablement of internal stakeholders by ensuring all parties have the necessary materials, access, and context to collaborate in the creation of a customer incubation pipeline.
Documentation & Reporting.
Document and maintain records of validation & incubation progress, customer touchpoints, learnings, and internal decisions to ensure transparency and continuity.
Cross-functional Project Management.
Drive efficient cross-functional project management by setting up trackers, organising meetings, capturing action items, and diligently monitoring timelines.
Alignment & Communication.
Manage alignment documentation between S&I, GTM, and customer-facing teams to ensure consistent communication and strategic focus.
Scale your Area.
Create templates, frameworks, and dashboards that streamline internal processes to enable stakeholders and scale the incubation operating model.
Continuous Improvement.
Contribute to the continuous improvement of incubation processes through constructive feedback and active collaboration with the innovation team.
Continuous Improvement.
Contribute to the continuous improvement of incubation processes through constructive feedback and active collaboration with the innovation team.
The qualifications you need.
As this is a customer-facing role, solid experience in presentation skills at customers up to senior leadership level is a must 2–4 years of experience in project coordination, business operations, customer success, or a similar support function in a tech-driven environment.
Strong organisational skills with the ability to manage multiple projects and priorities simultaneously.
Strong written and verbal communication skills, especially in coordinating across teams and with external stakeholders.
Proficiency in tools like Google Sheets, Google Slides, and project management tools (e.
.
Monday, Jira).
Experience supporting customer-facing initiatives or working closely with commercial or innovation teams.
Analytical mindset with attention to detail and ability to synthesise information into actionable insights or documentation.
Affinity for technology, innovation, and agile ways of working.
University degree in Business Administration, Computer Science, or similar What Celonis Can Offer You.
Pioneer Innovation.
Work with the leading, award-winning process mining technology, shaping the future of business.
Accelerate Your Growth.
Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
Receive Exceptional Benefits.
Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more.
Interns and working students explore your benefits here.
Prioritize Your Well-being.
Access to resources such as gym subsidies, counseling, and well-being programs.
Connect and Belong.
Find community and support through dedicated inclusion and belonging programs.
Make Meaningful Impact.
Be part of a company driven by strong values that guide everything we do.
Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
Collaborate Globally.
Join a dynamic, international team of talented individuals.
Empowered Environment.
Contribute your ideas in an open culture with autonomous teams.
About Us.
Celonis makes processes work for people, companies and the planet.
The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation.
It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses.
Celonis enables its customers to continuously realize significant value across the top, bottom, and green line.
Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement.
At Celonis, we believe our people make us who we are and that “The Best Team Wins”.
We know that the best teams are made up of people who bring different perspectives to the table.
And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy.
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
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Learn more here.