TRABAJO TECHNICAL TRAINING CUSTOMER SUPPORT ESPLUGUES DE LLOBREGAT, BARCELONA

Years of experience building products for customer support... ensure customer support tools and platforms effectively integrate with the broader landscape...

Assess audience needs for technical and procedural documentation, adjusting tone and technical terms used to ensure understanding... proactively identify inefficiencies...

Years hands on experience in customer support specific technologies (ccaas, voip, case management, business process management systems, social listening tools...

The role:   regional business solutions technical & production is end-to-end accountable for the global and regional applications used within the technical &...

Develop and deliver training materials for the product area... support the analysis and resolution of issues as part of the third-level sustain...

Provide ongoing, hands-on support to users, promptly addressing technical questions and resolving issues... conduct comprehensive technical analysis to pinpoint...

And manage rappel/visibility/return payments support csd & kam team in all commercial review process (data preparation) perform ad-hoc analysis to support business...

Provide the product team with technical expertise, converting business objectives into technical solutions... technical designs, standards) and provide guidance...

Deliver training to the end users... provide technical expertise on sql / databases... collaborate on the creation of training materials for the applications...

•    experience of successfully leading technical evaluations...    •    experience of resolving technical issues, including those involving 3rd parties...

Ensure that software architecture aligns with business goals and technical requirements  cloud environment management: manage and optimize cloud environments to...

•    support troubleshooting of complex issues in production... •    proven experience in leading and managing technical teams... benefit from personal and professional...

Martech, crc, commerce, erp) to support seamless customer engagement and operational continuity... maintain a global product template and support localization, ensuring...

Create and maintain technical documentation... troubleshoot and resolve technical issues related to cai solutions... provide technical expertise and guidance to...

•    support the integration of solutions with adjacent technologies... •    ability to identify technical opportunties and develop innovative solutions...

Design thinking, lean start-up), including expertise in focus group management, customer journey mapping, competitive research, and customer research...

Provide appropriate documentation, training and coaching to business users and development, test, and support teams... additionally, you will enhance and improve...

This role will develop and support a learning model through mentorship and coaching, creating training and continuous improvement throughout...

Soft skills   proven technical and people leadership...   personal and professional growth through ongoing training and constant career opportunities reflecting...

Contribute to training material... also understanding sales, promotion management, b2b, customer management processes and related data points...