TRABAJO GLOBAL TECHNICAL SUPPORT CUSTOMER ESPLUGUES DE LLOBREGAT, BARCELONA

Years of experience building products for customer support... ensure customer support tools and platforms effectively integrate with the broader landscape...

The role:   regional business solutions technical & production is end-to-end accountable for the global and regional applications used within the technical &...

Years hands on experience in customer support specific technologies (ccaas, voip, case management, business process management systems, social listening tools...

support the analysis and resolution of issues as part of the third-level sustain...  we collaborate with partners around the world to deliver tangible value at global...

Solid foundation in web and mobile technologies, and the ability to engage constructively with technical teams...   collaborate with local market teams and operational...

Experience at global level... technical skills: expertise in marketing data sets and data sources, methodologies for data insights, and advanced analytics applications...

Full-time work, in a global environment... provide ongoing, hands-on support to users, promptly addressing technical questions and resolving issues...

Maintain a global product template and support localization, ensuring global consistency and local relevance... martech, crc, commerce, erp) to support seamless...

And manage rappel/visibility/return payments support csd & kam team in all commercial review process (data preparation) perform ad-hoc analysis to support business...

•    support the integration of solutions with adjacent technologies... •    ability to identify technical opportunties and develop innovative solutions...

Provide technical expertise on sql / databases... build and maintain strong relationship with the global advanced analytics contact and markets...

Ensure that software architecture aligns with business goals and technical requirements  cloud environment management: manage and optimize cloud environments to...

•    experience of successfully leading technical evaluations...    •    experience of resolving technical issues, including those involving 3rd parties...

•    support troubleshooting of complex issues in production... •    proven experience in leading and managing technical teams... •    have experiences working in...

Create and maintain technical documentation... troubleshoot and resolve technical issues related to cai solutions... provide technical expertise and guidance to...

Soft skills   proven technical and people leadership...  we collaborate with partners around the world to deliver tangible value at global scale...

Mentor and guide engineers, fostering a culture of continuous improvement and technical excellence... champion knowledge sharing and organizational devops practices...

Also understanding sales, promotion management, b2b, customer management processes and related data points...   bonus points if you:  have a good understanding of...

Act as a technical point of contact for troubleshooting and resolving complex technical issues... provide guidance and support to the team in resolving critical...

Design thinking, lean start-up), including expertise in focus group management, customer journey mapping, competitive research, and customer research...