TRABAJO CUSTOMER SUPPORT TO WELL ESPLUGUES DE LLOBREGAT, BARCELONA

Years of experience building products for customer support... ensure customer support tools and platforms effectively integrate with the broader landscape...

Years hands on experience in customer support specific technologies (ccaas, voip, case management, business process management systems, social listening tools...

support the analysis and resolution of issues as part of the third-level sustain... we are looking for business analyst to be part of our supply chain – customer...

Coordinate and monitor the process of creating new indirect and direct customers, as well as other customer life cycle changes... and manage rappel/visibility/return...

Martech, crc, commerce, erp) to support seamless customer engagement and operational continuity... maintain a global product template and support localization, ensuring...

Technical designs, standards) and provide guidance, directions, and technical support to product teams as well as mentor and share technology knowledge with offshore...

Double tax treaties) in support of tax compliance... prepare tax account reconciliations and ensure that the tax balances are well supported with working papers...

Additionally, you will enhance and improve the technology platforms that support these business operations... provide appropriate documentation, training and coaching...

Collaborate with local market teams and operational stakeholders to ensure product decisions are grounded in real business and customer needs...

Bonus points if you:  have a strong understanding of sap crm & sd modules, as well as customer & product data structures... experience and functional understanding...

Also understanding sales, promotion management, b2b, customer management processes and related data points...   bonus points if you:  have a good understanding of...

This role will develop and support a learning model through mentorship and coaching, creating training and continuous improvement throughout...

support the development and curation of data products in the data catalogue... support product managers/product group managers through the full product lifecycle...

You will further support the operational management of the portfolio of digital touchpoints... also ensuring all projects are consistent with overall it customer...

We also support markets with managing local spend... creation and management of credit notes generated from customer claims... coordination and collaboration with...

support the analysis and resolution of products issues in collaboration with the sustain team... ) deliver support to the markets/factories for new implementations...

Design thinking, lean start-up), including expertise in focus group management, customer journey mapping, competitive research, and customer research...

We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility...

Provide appropriate documentation, training and coaching  to the business users and development, test, and support teams... in we created the digital hub in barcelona...