TRABAJO FRANCHISE HOTEL GUEST SERVICES BARCELONA, BARCELONA

Sets a positive example for guest relations... responds to and handles guest problems and complaints... represents property management in resolving any guest related...

Provide information on hotel services and facilities... perform other duties as assigned including guest room tours, concierge services, special guest requests and...

A guest service agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities...

Ability to adjust services and approach based on changing guest needs and hotel dynamics... assist with training hotel staff on guest service best practices and...

• provide information on hotel services and facilities... • perform other duties as assigned including guest room tours, concierge services, special guest requests...

* sets a positive example for guest relations... * up-sells products and services throughout the event process... * responds to and handles guest problems and complaints...

Proactively anticipate guest needs and personalize interactions to enhance the guest journey... experience: minimum of 1–2 years of experience in a 5-star luxury...

* sets a positive example for guest relations... * assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition...

Stay informed and proactive, keeping up to date with daily hotel services, local events, and guest preferences to provide relevant and helpful information at any...

Previous experience with pre-opening of a hotel is a big plus... handle cash and credit transactions, ensuring the accuracy of guest billing...

· basic concierge assistance and information about the hotel facilities... · organize amenities for vips, oversee hotel operations around them...

• at the direction of management, assist in the coordination of all services that promote the maintenance and upkeep of owner’s homes and values...

Creatively upsell services and packages to meet customer needs while driving revenue... represent the hotel at trade shows and market events to expand our business...

·         experience in concept creation, project management, and hotel openings... ·         coach and develop hotel f&b teams, ensuring best-in-class performance...

Makes reservations for spa services and personal training, when applicablereceives payments for goods and services and properly accounts for the money...

Lead site inspections and planning meetings, showcasing hotel services and facilities... qualify leads, create customized proposals, and align offerings with hotel...

With an aptitude for hospitality, you will be passionate about providing an exceptional guest experience and living through our brand standards...

Built on the shiji platform—the only truly global hotel technology platform—shiji’s cloud-based portfolio includes property management system, point-of-sale, guest...