GUEST EXPERIENCE MANAGER - (BARCELONA)

Empresas: SLS BarcelonaWhat you’ll do We are looking for an experienced Guest Experience Manager to join the pre-opening team at SLS Barcelona. Under the guidance of the Director of Rooms, the Guest Experience Manager directs the operations of the Guest Experience and Bell/Door department. The Guest Experience Manager assures the guest experience is true to the SLS brand by fostering a team culture in which its members feel empowered to make decisions and take responsibility for their workload and professional development. - Provide services that are above and beyond for customer satisfaction and retention. Accommodate general and unique requests. - Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. - Analyze customer feedback and reviews to continuously improve overall rating, scores and metrics. - Provide information on hotel services and facilities. - Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. - Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc. - Establish clear expectations and holds the guest experience team accountable for exemplifying desired service standards. - Facilitate the integration of new hires into the department through orientation programs and tailored training initiatives to enable successful job performance.Requisitos : What we are looking for... - Degree with emphasis in Hospitality management. - +3 years experience in hospitality within hotels in a similar role. - Proven team leader with a high level of energy and motivation with a proven track record of living the company's values. - Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required - Ability to multitask, work in a fast-paced environment and have a high level attention to detail - Excellent verbal and written communication skills. Fluent in Spanish and English. - You make people feel good - your team, guests and colleagues alike. You make a positive impact. - You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. - You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. - You take ownership of important issues, solve problems, and make effective decisions. - You learn quickly and adapt to SLS’s unique culture. - You are humble and open to ideas. We leave our ego at the door and help get things done. - You’re up for doing things differently and trying (almost) everything once. - You want to be part of a team that works hard, supports each other and has fun along the way. What's in it for you... -The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. - The chance to challenge the norm and work in an environment that is both creative and rewarding. - Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. - A competitive package and plenty of opportunity for development. - Excellent discounts across the entire Ennismore family of brands.