365.TOURS - ONBOARDING AND SUPPORT SPECIALIST

Are you passionate about outdoor activities and adventure? Do you enjoy connecting people with exciting experiences? We have an excellent opportunity for a dynamic and self-motivated individual to join our expanding outdoor activities marketplace as an Onboarding and Support Specialist.

We at OtoTrak, a Croatian company which developed the first cloud-based system for monitoring and remote control of PWCs in the world, have recognized the need to connect both organizers and enthusiasts of outdoor activities in one online marketplace. That's why we have created 365.tours.

This position at 365.tours will focus on expanding our presence in the Spain market, connecting customers with a wide range of outdoor activities such as, but not exclusive to renting jet skis, diving, boat excursions, boat rentals, quad/ATV safaris, kayak tours, and more.

Responsibilities:

• Act as the main point of contact for new partners joining our platform, providing onboarding support and guidance throughout the setup process.
• Identify and prospect potential partners in the Spain market, fostering relationships and negotiating agreements to onboard them onto our platform.
• Conduct thorough market research to identify trends, opportunities, and competitors in the outdoor activities space in Spain.
• Provide exceptional customer support to users of our platform, assisting them with activity bookings, troubleshooting issues, and resolving inquiries in a timely and professional manner.
• Collaborate with cross-functional teams to improve the onboarding process and overall customer experience.
• Act as a brand ambassador, promoting our platform and its offerings to potential partners and customers.

Benefits:

• Competitive salary package with performance-based incentives.
• Opportunity to work in a dynamic and fast-growing industry with a focus on outdoor activities and adventure.
• Collaborative and inclusive work environment that values creativity and innovation.
• Continuous learning and professional development opportunities.
• Flexible work hours and remote work options.
• Chance to make a significant impact on the expansion and success of our marketplace in the Spain market.

If you are a passionate individual with a drive to connect people with memorable outdoor experiences, we want to hear from you! Join our team and help us expand 365.tours in Spain.

To apply, please submit your resume, cover letter, and any relevant work samples (if any) to *****@*****rs (Subject: Spain - Onboarding and Support Specialist).

Requisitos del puesto

Requirements:

• Fluent in Spanish and English, with excellent written and verbal communication skills.
• Proven experience in sales, account management, or customer support roles, preferably in the travel, tourism, or outdoor activities industry.
• Strong interpersonal skills with the ability to build and maintain relationships with partners and customers.
• Excellent problem-solving skills, with a keen eye for detail and the ability to multitask effectively.
• Passion for outdoor activities, adventure, and the tourism industry.
• Familiarity with the Spain market, including its outdoor activities and tourism landscape.
• Tech-savvy with proficiency in using CRM systems, online collaboration tools, and other relevant software.
• Highly motivated, proactive, and able to work independently with minimal supervision.
• Availability to travel occasionally within Spain for partner meetings or industry events.