CUSTOMER SUPPORT WITH GERMAN FOR HOTEL INDUSTRY
Descripción de la oferta de empleo
Solving problems and assisting clients is your thing? A German Speaker living in Valencia? We have an awesome opportunity available.
Reports To
Customer Support Team Lead
Job Overview
This is what you tell people at parties:
I am working at an international, superfast-growing tech company, and we are revolutionizing hoteliers around the globe. This is one of the world's best Hotel Management Systems for 2 years in a row and empowers hoteliers to run their property way more effectively. They have a growing team of 100 heads that is working from 10 offices all over the world!
Your role
You will be responsible for ensuring our German-speaking hoteliers use the platform with absolute happiness!
You will be accountable for:
- Training hoteliers in using the platform to their best advantage on all possible touchpoints
- Proactively calling hoteliers to educate them of the added value of our additional paid features
- Fun & productive collaboration with our other teams, specifically your German teammates.
- Creating video & written content to teach our hoteliers in all possible topics so they can use the platform in the most self-sufficient way
Benefits
- Working in a vibrant international fast-growing company
- Unlimited learning & growth potential
- Your ideas and performance making a big difference in our organization and the global hotel industry
- Work hard, Play hard mentality. We love celebrating successes together!
- Employee Equity Scheme
- Annual Platform Hotel Experience
- Friday lunches paid for by the company
- Annual salary increases
- Training & Development opportunities
Requisitos del puesto
The perfect fit
- Speaks German proficiently
- Is located in Valencia
- has Hotel (front-desk/reservations) experience
- Patient and empathetic towards others, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
- Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritization abilities
- Drive to revolutionize hoteliers worldwide
- Self-motivated & ability to deliver under pressure
- Team-player
- Organized and has a great eye for detail
- Affection for both international business & tech
Shares our core values:
1. ACCOUNTABILITY
2. BEAT YESTERDAY
3. CLOCK SPEED
4. DEAL’S A DEAL
5. EMPOWER ANOTHER
Detalles de la oferta
- Indefinido, jornada completa
- 20000€ - 30000€
- 01/06/2023
- 26/05/2024
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