CUSTOMER SERVICE
Descripción de la oferta de empleo
Company: TeamFicient (TF)
Position Type: Full-Time
Location: Remote
Company: Teamficient - www.teamficient.com
Salary Range: $800 - $1100 (Negotiable for highly experienced candidates)
Overview:
We are seeking a motivated and customer-focused individual to join our team as a Customer Service and Sales Representative. This role requires a combination of excellent communication, problem-solving, and sales-oriented skills. You will be responsible for handling customer inquiries, providing product or service information, and identifying sales opportunities to drive revenue growth.
Key Responsibilities:
Customer Support:
Handle customer inquiries via phone, email, or chat in a timely and professional manner.
Provide accurate information about products, services, pricing, and company policies.
Resolve customer complaints, process returns or exchanges, and ensure customer satisfaction.
Sales Support:
Identify potential sales opportunities through customer interactions.
Cross-sell and upsell products or services based on customer needs and preferences.
Meet or exceed sales goals and KPIs (key performance indicators).
Product Knowledge:
Maintain a strong understanding of the company's products and services to effectively assist customers.
Stay abreast of new product launches and promotions.
Order Processing:
Process orders, returns, and exchanges accurately and efficiently.
Ensure timely follow-up on pending customer orders and transactions.
Collaboration:
Work closely with the sales, marketing, and operations teams to align strategies with customers.
Provide feedback to management on customer experiences, challenges, and potential improvements.
Requirements:
Proven experience in customer service, sales, or related roles.
Strong verbal and written communication skills.
Ability to build empathy with customers and deliver excellent service.
Sales-oriented mindset with the ability to identify and act on opportunities.
Proficiency in CRM systems and office tools (e.g., Microsoft Office, Google Workspace).
Ability to work in a fast-paced environment, multitask, and manage time effectively.
Strong attention to detail and problem-solving skills.
Qualifications:
Experience in a remote customer service or sales environment.
English level C1-C2 required.
Benefits:
Competitive salary and performance-based bonuses.
Health and wellness benefits.
Flexible work arrangements, including remote work options.
Opportunities for career growth and development.
Inclusive and supportive company culture.
This position is ideal for a proactive individual who enjoys providing high-quality customer service while achieving sales goals. If you have a passion for helping others and sales skills, we would love to hear from you!
Detalles de la oferta
- Sin especificar
- Sin especificar
- 18/07/2025
- 07/01/2026
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