CUSTOMER AND CRM ANALYST (TEMPORARY CONTRACT) REGION SOUTH EUROPE (THEY/SHE/HE)
Descripción de la oferta de empleo
Detalles de la oferta
- H&M
- En toda España
- Sin especificar - Sin especificar
- 26/05/2024
- 24/08/2024
Able to communicate clearly and effectively in written and spoken english... solution oriented to provide the correct and best outcome for the customer... best-in-class people engagement activities and programs... experience in the customer service industry and ideally in a contact centre environment......
Able to communicate clearly and effectively in written and spoken english... solution oriented to provide the correct and best outcome for the customer... best-in-class people engagement activities and programs... experience in the customer service industry and ideally in a contact centre environment......
Collaborative and inclusive work environment that values creativity and innovation... continuous learning and professional development opportunities... collaborate with cross-functional teams to improve the onboarding process and overall customer experience... tech-savvy with proficiency in using crm......
Analytics and reporting: monitor engagement and performance metrics to understand content impact, providing insights and recommendations for future strategies... excellent communication skills, both written and visual, with the ability to adapt tone and style to match the brand and audience......
Strong written and oral business communication skills... understand prospects' pain points, gather technical requirements, correlate business needs to available cloud solutions (solution-selling) and build value for the next steps in the sales process update and maintain prospect and customer data......
Ability to multitask and handle multiple customer inquiries simultaneously... apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about... we are looking for a junior technical customer success specialist to join our customer success team......
Your proficiency in building and expanding relationship networks extends both internally and with clients... the work style should be detail-oriented, efficient, reliable, and performance-ready... marked pragmatism and solution-oriented approaches are distinctive features, coupled with the ability to......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
• analytical systems oriented ( eg: dynamics, crm tools ) • team player and communication skills • effective interpersonal communication and consultative skills, both verbal and written... • languages : spanish, english ( fluent ) • microsoft office: excel ( high) and valuable power bi or dashboards......
•high-class communication and leadership skills... high drive and delivery level... •strong time management and multitasking skills... design and execution of related action plans identify best practices and development guides... • good interpersonal, relationship-building skills and positive attitude......