Travel agent

Managing booking for Airfrance Loyalty Program "Flying Blue"
Sales and after sales;
Booking with Amadeus software
Assist customers and travel agencies with the planning and booking aspect of their vacation or stay. To
deal efficiently and politely with all telephone,email,internet enquiries
To ensure that all reservations are recorded following established procedures with full and clear
information and that they are inputted promptly onto the system
Issue of the travel documents
Invoicing

From March 2016 to March 2019 as Back Office assistent:
Handling claims such as: overbooking, delays,cancellations,lost or damaged luggage, verify
transactions
Handling overbooking and provide re-protections flights for passengers
Handling Lost&Found baggage using Worldtracer Software
Verify transactions and reimbursements
Verify flights status and reservations with Skyspeed software

From April 2014 to March 2016 as Reservation Agent:
Reservation management, customer care support by phoneand email
Respond to incoming requests for assistance via email or telephone
Ensure quality service and a high level of customer satisfaction
Foster a positive relationship with each customer

Managing booking online 
Planning and selling transportations, accommodations, insurance and other travel services
Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations
Customer care support
Management of claims and issues in addition toall the tasks related to the international market
reservations department
Affiliate program management

Managing booking
Customer care and guests support
Respond to incoming requests for assistance via email or telephone
Check in/out
Payments controll

Welcomes visitors by greeting them, in person or on the telephone answering or referring inquiries
including greeting guests and offering
them a beverage
Answering phones
Handling company inquiries, and sorting and distributing mail
Promote hotel activities via Instagram and social media

Providing general and specific advise about different travel destinations. Helping
making arrangements for transport and accommodation.