Travel agent

-Maximising revenue and profits by taking reservations from guests worldwide through multiple platforms such as
AirBnB, Booking.com, Homeaway VRBO, Tripadvisor, Plum Guide, etc. for +1500 properties across our global markets
• Managing reservations prior, during and after their stay, as well as taking payments, creating invoices, handling
alterations, relocations, cancellations, and refunds in addition to guest screening and fraud detection
• Operating various property management software like Zendesk, BookingSync, Stripe, PriceLabs, Aircall as well as
our in-house systems
• Collaboration and support to other departments (Account Management, Pricing, Operations, Channels etc.)
• Dealt with around 70 tickets and 20 calls per day

Guiding groups around Barcelona on treasure hunts

Responsible for business development and lead generation through cold/warm calling customers and prospects
Supporting the Sales Director in their sales process with specific reference to scheduling online product demos
Maintaining accurate data on salesforce.com

Promoted to destination specialist for Asia and Latin America after 1 year, working in a small team of 6 that pioneered the private touring department in Dublin.
Worked closely with our suppliers - destination management companies (DMCs) - via email and phone to tailormake the perfect bespoke itinerary for each of our clients.
Dealt with high-spend First and Business Class clients and crafted massive bookings in the order of 50,000€ 
Delivered exceptional customer service and brand delivery and garnered recurring clients and referrals.

Superb destination knowledge so as to be able to successfully sell any destination in the world.
Excellent systems knowledge (Galileo & In-house) to be able to deliver fast, efficient service to clients.
Attended regular supplier events, training sessions and sales coaching programmes to network, to stay updated in the industry and to continuously hone my sales and technical skills.

Worked as a sales-based travel consultant focusing on off-the-beaten-track destinations.
Met targets consistently and hit ’cost of seat’ after only 4 months.
Proactively searched for new clients and followed up existing clients which resulted in a high conversion rate

(Headhunting firm in the private banking industry) 
Searched for suitable candidates to fill various banking roles via online search, cold calling, and vis-a-vis.
Part of a team that created an HR application called HReasily that caters to small and medium enterprises.

Taught English as a second language to Spanish-speaking adolescents.

Student Exchange Program (International Relations)

Double Major in Hispanic Studies and Development Studies