Ver oferta completa


Valencia - Valencia

Descripción de la oferta de empleo

The Service Desk Process & Continuous Improvement Administrator will work under the direct supervision and guidance of the Head, Service Desk Unit within the Operations Division and in close collaboration with the Service Desk Team Lead.
The incumbent could be requested to do any others tasks of similar level in related fields.
Duties include.
Continuous improvement.
Leading CSI initiatives and projects in partnership with other teams Prepare and anylise reports for management to increase visibility of the Service Desk Analyse and present accounting to management for the various Service Desk activities Act as liaison with other teams to facilitate the delegation of tasks and processes for the Service Desk Working with the Head of Service Desk Unit, lead the management of all Service Desk related CSI activities Optimization of tools and processes.
Liaising with other technical teams, identify processes and tools that can be optimized Propose new processes to optimize the workload enabling automation Liaise with Service management and Human resources to ensure the correct maintenance of the ENS database Analysis and reporting.
Liaising with Service management, review existing report and propose improvement to reporting Propose and create new reports to reflect Service Desk activities to management and customers Write infrastructure or service status reports on agreed daily, weekly or monthly frequency Participate in producing statistics, incident reports and management reports Reporting.
Write infrastructure or service status reports on agreed daily, weekly or monthly frequency Participate in producing statistics, incident reports and management reports Management and review of Incidents.
Perform moderate incident analysis via monitoring technologies and predefined process documentation and workflows Provide moderate resolution support to various teams Participate in the Major Incident Manager duty Coordinate scribe activities during major incident Act as internal escalation point for Service Desk Operators Provide review of incidents on demands for audit purposes or to respond to complains Upon request, Assist the Service Desk Team lead in coordinating Service Desk Functions.
Act as an escalation point where difficult or controversial calls are received Represent Service Desk at meetings with support teams Coordinate change management and configuration management Provide event management and monitoring in a distributed and mainframe environment through the use of various monitoring technologies Identify, resolve, or escalate event notifications which may impact systems availability Coordinate event monitoring and review of alerts, provide feedback to monitoring team to improve alerts Liaise with teams responsible for monitoring tool to improve monitoring service Coordinate the campus support function within Service Desk Assign technicians to the function and monitor schedule Ensure local inventory is maintained and manage Report to OPC Campus Support Manager for all campus matters Others.
Support the Service Desk Team Lead in the activation of users in GSM Support Service Desk Team Lead and report on the application of security policies Application of security policies Perform other duties as required RECRUITMENT PROFILE Experience and Skills required.
Experience in the below fields accumulated to at least 6 years in the following areas.
Telecommunication or IT support Service Desk support role Event monitoring role Customer facing role Support international customers CRM tools operator skills Monitoring of infrastructure using industry common tools ITIL concepts at foundation level Customer communication and handling skills Good listening skills Team or project coordination skills Education.
Completion of high school education or equivalent technical school Desirable.
Any of the following Industry technical certifications.
Cisco CCNA, Microsoft server related MCP, Microsoft Exchange Server certification or other relevant ITIL foundation certificate PRINCE2 project management certificate Languages.
Expert knowledge is required Spanish.
Intermediate knowledge is desirable Other language.
French – Beginner knowledge is desirable * ICC Global Competencies.
Develops and promotes effective relationships with colleagues and team members.
Deals constructively with conflicts.
Expresses oneself clearly in conversations and interactions with others; listens actively.
Produces effective written communications.
Ensures that information is shared.
Respecting and promoting individual and cultural differences.
Demonstrates the ability to work constructively with people of all backgrounds and orientations.
Respects differences and ensures that all can contribute.
Creating an empowering and motivating environment Guides and motivates staff towards meeting challenges and achieving objectives.
Promotes ownership and responsibility for desired outcomes at all levels.
Knowing and managing yourself.
Manages ambiguity and pressure in a self-reflective way.
Uses criticism as a development opportunity.
Seeks opportunities for continuous learning and professional growth.
Moving forward in a changing environment.
Is open to and proposes new approaches and ideas.
Adapts and responds positively to change.
This position is subject to local recruitment pursuant to staff rule 4.
of the United Nations Staff Rules.
All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country.
A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.
Annual Salary Estimation (net of tax at single rate).
UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.
Closing dates for applications.
Applications will be accepted until midnight (Geneva Time) on 1 November .
Technical and/or personality tests may be carried out as part of the selection process Only short-listed candidates will be contacted Though you may not be selected for this advertised position, the ICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre.
You may thus be solicited by our HR department to participate in an interview for another position Applications from women are particularly encouraged for this vacancy Apply here.
y/3k0RXkc Job Type.
Full-time Pay.
€ per year Language.
Spanish (Preferred) Work Remotely.
Yes - Hoy
Ver oferta completa
No me interesa

Detalles de la oferta

  • United Nations International Computing Center UNICC
  • Sin especificar - Sin especificar
  • Sin especificar
Fecha de publicación
  • 14/10/2020
Fecha de expiración
  • 12/01/2021
German speaking Customer Service Agent
SpotOn Connections

Our client is currently recruiting german native speakers to work as customer service agents for an exciting project within the multinational automotive industry...requisitos del puestorequirements experience in high quality customer service support would be ideal (b2c) good and professional communication......


Description: international company in germany is looking for a subcontract manager & administrator...provide contract formation within the organization, as well as participate in project review and audit in order to identify possible contract problems and process improvement opportunities......

Customer Service Fashion| Dutch
Sum Talk

We help to improve other brands in their post selling service with innovation and with the most important thing: our great team!if you are interesting about customer service and fashion and you are looking for a multicultural environment, this is your sign up? * sum talk is a company......

Customer Service| Czech
Sum Talk

We help to improve other brands in their post selling service with innovation and with the most important thing: our great team!if you are interesting about customer service and if you speak czech, you like dealing with customers and the field of ecommerce, we'd love to talk to you......

Dutch speaking Customer Service Agent
SpotOn Connections

Responsibilities provide world class services – customer service deal directly with customers either by telephone or electronically analyzing customer needs, selecting and explaining the best solution to solve problems obtain and evaluate all relevant information to handle product and service inquiries......

System administrator
Quality NOC S.L.

Your role: monitoring application platforms & systems, acknowledging events or alerts and assessing its potential impact on service qualityevaluating incidents - is user experience affected? performance will be seriously affected soon or is it already?building and maintaining the technology stack conforming......


> 7 years’ experience as secretary and site administrator...working with project management team...requirements: high degree education...functions: basic document control on site...description: international company in krefeld, germany is looking for a secretary & site adm......

Customer service

Parlez-vous français et cherchez-vous du travail au portugal? we are looking for french speaking candidates for a customer service job in lisbon...requirements: fluent in french good level of english excellent communication skills problem solving sense of responsibility benefits: accommodation in......

Dutch customer service

Otros datos del puestointerested candidates please send cv directly through this link: https://alljobs...the candidate deals with questions from dutch shops that are using the end customers' payment solutions (pin machines

Work From Home Administrator (Anywhere Globally)

Intrecruit is a top-ranked virtual solutions company please email us your resume at *****@*****...and the opportunity to be paid to independently at your own space...what we offer you a remote position where you have endless task offered at your flexibility...what we need +extremely resourceful......