TRABAJO CUSTOMER SERVICE PROJECT SUPERVISOR MADRID, MADRID

Department: customer service reports to: customer service supervisor... customer orientation... handling customer return requests... the customer service specialist...

customer satisfaction assurance: ensure that even in the most complex cases, the customer experience remains positive, and satisfaction levels are maintained according...

service cloud user is a plus...   reporting upwards to quotes & tender manager iberia with a connection to the regional customer care leadership team...

We are looking for a person with a native level of german and an advanced level of english (b2) to provide customer service for a major international automobile...

Realizar otras tareas asignadas por el supervisor del servicio de atención al cliente... capacidad para trabajar en equipo y de manera independiente...

Technical expertiseservice will require project management expertiseservice will require project management certification (pmi, pmi-acp, prince 2, …);service will...

Com project manager, project manager... experience working in agile project management... active participation in project management communities of practice...

You will do this based on customer requirements and signify service policies... furthermore, you will: present results to the service manager/proposal manager /...

Familiarity with the mobile phone industry and online service markets, with strong experience in customer service and operational management... 主要职责（1）线上服务运营管理负责欧洲地区线上服务团队的日常管理，包括人员招聘、培训、绩效评估和激励机制。监督线上服务流程，确保服务质量和效率，及时处理用户反馈和投诉。优化线上服务流程，提高服务效率，降低运营成本，提升用户体验。（2）线上服务渠道管理管理和优化线上服务渠道，包括官方网站、社交媒体平台、在线客服、远程技术支持等。监控和分析线上服务渠道的表现，制定改进措施，提升渠道的用户覆盖率和服务质量。（3）数据分析与报告收集和分析线上服务相关的数据，包括用户行为、服务满意度、投诉处理等，为决策提供数据支持。定期生成运营报告，向管理层汇报线上服务的运营状况和改进措施的实施效果。根据数据分析结果，提出优化建议，推动线上服务的持续改进。（4）跨部门协作与产品开发、市场推广、销售等部门密切合作，确保线上服务与公司整体业务的协同推进。参与制定和执行跨部门项目，协调解决跨部门合作中的问题，确保项目顺利推进。（5）预算管理制定和管理线上服务运营预算，确保资源的合理分配和有效利用。监控预算执行情况，及时调整预算分配，确保运营目标的实现。任职要求（1）教育背景本科及以上学历，市场营销、管理学、通信工程、计算机科学等相关专业优先。（2）工作经验...

Main technical responsible of the project in front of the customer providing technical solutions and documentation dossiers to customers when needed by the project...

Implements client feedback to refine service delivery... ) supervises daily operations to ensure smooth service delivery...   crisis management quickly identifies...

Million customer units worldwide the industrys largest service portfolio... strong understanding of project management methodologies (e... project management professional...

You will ensure customer satisfaction, the respect of contractual commitments and the fulfillment of service level agreements (sla)... nice to have: proven experience...

This position is responsible for overseeing the day-to-day operations of the customer service department, ensuring exceptional service delivery, and driving continuous...

Rally and project management internal stakeholders to address customer issues in a timely manner to optimize customer sentiment... coordinate with internal stakeholders...

• manage international customer complaints and returns, ensuring high service standards... ••••••••junior customer operations, awwg brandswho we are...

Deliver customer service training focused on personalized selling and loyalty building... customer experience: ensure the team is well-trained in product knowledge...

Apply project management expertise to organize and drive team projects as needed... experience working with lms platform (skilljar), various learning support systems...

Sales project lead & client success... this position blends client relationship management with a strong emphasis on project leadership... what you bring...