ECI SUPERVISOR (AREA MANAGER)

Kontoor Brands is a global lifestyle apparel company, with a portfolio of some of the world's most iconic denim brands.
Wrangler® and Lee®.
We design, manufacture and distribute superior high-quality products that look good and fit right, giving people around the world the freedom and confidence to express themselves.
Our global community of more than employees fosters a culture of collaboration, performance and entrepreneurial spirit.
We are looking for inclusive, creative and forward-looking employees with a passion for creating innovative apparel products and accessories.
We are looking for an experienced and passionate ECI Supervisor to oversee our corners inside El Corte Inglés department stores.
Based in Madrid and reporting to the ECI Concessions Manager, this role is key in driving sales, ensuring operational excellence and leading highly engaged store teams.
YOUR MISSION As an ECI Supervisor, you will be responsible for managing several points of sale and ensuring their alignment with company strategy.
You will.
Support the team’s sales targets, setting clear guidelines to achieve them.
Supervise daily commercial and administrative operations at store level.
Monitor performance via KPIs and ensure ongoing improvement.
Maintain regular contact with store teams through visits and calls.
Share relevant updates with teams.
sales data, competitor activity, product launches, price changes, promotions, etc.
Actively participate in the opening and closing of new stores.
Team Leadership.
Ensure effective onboarding and ongoing support for store employees.
Manage scheduling, shift coverage, time off and day-to-day team concerns.
Handle staff selection processes as needed.
Store & Product Management.
Oversee ordering, inventory, returns, transfers and stock control.
Guarantee the right staffing levels in each store, including monitoring working hours and holidays.
Train staff on processes and ensure Visual standards are correctly implemented.
Customer Experience.
Ensure the team is well-trained in product knowledge.
Deliver customer service training focused on personalized selling and loyalty building.
WHAT WE ARE LOOKING FOR   Minimum 5 years’ experience as Retail Area Manager in fashion.
High level of English.
Strong computer skills (Microsoft Office) University degree or equivalent.
Results-driven, clear communicator, organized and reliable.
Strong customer focus with problem-solving mindset and high commitment to quality.
LEADERSHIP PROFILE We are looking for someone who inspires people, is passionate about retail and has a strong business vision.
You’ll work closely with the ECI Concessions Manager and HR to set performance goals and actively contribute to team development, motivation and engagement.
DIVERSITY, EQUITY & INCLUSION We are committed to creating an inclusive workplace that celebrates diversity and ensures equal opportunities for all.
We strongly encourage applications from candidates of all backgrounds, including individuals with disabilities.
Join us in building a workplace where everyone belongs and can thrive!