TRABAJO PROCESS LEADER CUSTOMER CENTER ESPLUGUES DE LLOBREGAT, BARCELONA

Years of experience building products for customer support... identify and implement improvements in customer service workflows to enhance efficiency, reduce...

Years hands on experience in customer support specific technologies (ccaas, voip, case management, business process management systems, social listening tools...

Business process automation: identify opportunities for process automation...     process and solution analysis, documentation, and testing: analyze and document...

Martech, crc, commerce, erp) to support seamless customer engagement and operational continuity... identify and drive the opportunities for growing towards channel-less...

Collaborate with local market teams and operational stakeholders to ensure product decisions are grounded in real business and customer needs...

Design thinking, lean start-up), including expertise in focus group management, customer journey mapping, competitive research, and customer research...

Coordinate and monitor the process of creating new indirect and direct customers, as well as other customer life cycle changes... and manage rappel/visibility/return...

Experience in business process automation and knowledge of associated tooling...   in we created the digital hub in barcelona to offer the best customer experience...

In we created the digital hub in barcelona to offer the best customer experience and innovation to b2c and b2b channels...     interview process  → relevant candidates...

Deep knowledge of process documentation, flow diagrams, and policy writing...     in we created the digital hub in barcelona to offer the best customer experience...

Creation and management of credit notes generated from customer claims... coordination and collaboration with nestrade finance, accounting, project management for...

In we created the digital hub in barcelona to offer the best customer experience and innovation to b2c and b2b channels...   ensure the network strategy can be...

In we created the digital hub in barcelona to offer the best customer experience and innovation to b2c and b2b channels... type of work: hybrid work language: fluent...

In we created the digital hub in barcelona to offer the best customer experience and innovation to b2c and b2b channels... end users, business processes, data...

In we created the digital hub in barcelona to offer the best customer experience and innovation to b2c and b2b channels...   personal and professional growth...

In we created the digital hub in barcelona to offer the best customer experience and innovation to b2c and b2b channels...     user research and design solutions:...

This data will be in the context of manufacturing (performance, quality, energy, process modules, etc... coach, motivate and guide staff belonging to various organizations...

In we created the digital hub in barcelona to offer the best customer experience and innovation to b2c and b2b channels...   personal and professional growth through...

In we created the digital hub in barcelona to offer the best customer experience and innovation to b2c and b2b channels...                                                                          ...