TRABAJO ORDER MANAGEMENT ESCALATION MANAGER ESPLUGUES DE LLOBREGAT, BARCELONA

Partner delivery management: act as a sponsor or escalation point for critical partner delivery issues in coordination with product managers...

Extra skills that set you apart:      familiar with procurement management and portfolio management   nespresso corporate/functional/market/business/organizational...

Automation) to improve the pmo best practices in order to achieve higher maturity in project management, program management and portfolio management...

Demonstrated experience in hybrid and complex enterprise environments, including technologies like privileged password management (ppm), privileged session management...

Strong stakeholders management and experience working in a multicultural environment...   bonus points if you:    project manager certification would be a plus...

Years hands on experience in customer support specific technologies (ccaas, voip, case management, business process management systems, social listening tools...

Be an escalation point for markets/factories for issues related to analytics...    in order to help complete our regional business solution-eur technical & production...

What you’ll do   strategy development and improvement: support the product manager in developing and implementing the product strategy, managing applications lifecycle...

You’ll act as a point of escalation, support knowledge-sharing, and collaborate with the service desk manager on daily team coordination...