TRABAJO CUSTOMER SERVICE GLOBAL PROCESS ESPLUGUES DE LLOBREGAT, BARCELONA

Years hands on experience in customer support specific technologies (ccaas, voip, case management, business process management systems, social listening tools...

Business process automation: identify opportunities for process automation...     process and solution analysis, documentation, and testing: analyze and document...

Identify and implement improvements in customer service workflows to enhance efficiency, reduce friction, and improve agent and customer experience...                                         ...

Collaborate with local market teams and operational stakeholders to ensure product decisions are grounded in real business and customer needs...

You’ll split your time between providing high-level it support and guiding a team of service desk engineers to deliver outstanding service...

Contribute to documentation, knowledge base articles, and service catalog improvements... what you bring experience in a service desk or it support role...

Maintain a global product template and support localization, ensuring global consistency and local relevance... familiarity with retail operations and compliance...

Also understanding sales, promotion management, b2b, customer management processes and related data points... service deployment: define and support the deployment...

Build and maintain strong relationship with the global advanced analytics contact and markets...  we collaborate with partners around the world to deliver tangible...

Design thinking, lean start-up), including expertise in focus group management, customer journey mapping, competitive research, and customer research...

Experience working in a global environment and with virtual teams... in we created the digital hub in barcelona to offer the best customer experience and innovation...

Experience working in a global environment and with virtual teams...   as part of the digital touchpoints team, you will collaborate with technology leads and solution...

Creation and management of credit notes generated from customer claims... coordination and collaboration with nestrade finance, accounting, project management for...

Experience in business process automation and knowledge of associated tooling...   preference for having worked in a global environment and with virtual teams...

Select and validate professional service providers and external suppliers...   ability to speak business language with excellent communication skills  global environment...

Ensure the availability of updated standard routines due to legal or process changes... position snapshot   location:   esplugues de llobregat (barcelona, spain)...

Experience working in a global environment and with virtual teams...   in we created the digital hub in barcelona to offer the best customer experience and innovation...