TECHNICAL SUPPORT (DIAGNOSTIC)

About Autel：Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel products and services reach more than 70 countries and regions including the United States, Germany, the United Kingdom, and Australia. Autel is one of the world's leading providers of automotive intelligent diagnostics, inspection and TPMS products and services. In February 2020, Autel was listed on the SSE STAR Market (stock code: 688208).Riding the tide of intelligent automotive, IoT, and new energy, and applying big data and AI technology to integrate repair information and repair cases, Autel is committed to becoming a global leader in providing automotive maintenance solutions that seamlessly integrate device, cloud, big data, and artificial intelligence, while continuously building the digital ecosystem and exploring new opportunities in intelligent driving and new energy.Autel Intelligence has global offices including New York, California, Munich, Venice, London, The Hague, Paris, Dubai, Kanagawa, São Paulo, Shenzhen, Changsha, and Xi’an with more than 2,000 employees.For further information, please visit us now at www.autel.comAutel New Energy (https://evcharging.autel.com) is the son-company of Autel, which was founded in 2021. Autel New Energy is aimed to the blooming Electrical Vehicle (EV) market. The business areas including EV battery monitoring, EV chargers and EV diagnose software and tools.Job Description: Responsible for technical support before and after the sale, including but not limited to the project from the project to put into production processing as well as ongoing operational projects; familiar with the company's products of various characteristics and conditions of use, usually the main docking of the various regional distributors and colleagues in various departments, to provide all necessary support. Timely processing of customer feedback on technical product issues, responsible for tracking customer feedback on technical issues and possible solutions, collect customer demand and provide feedback to the R & D department; Responsible for collating, summarising and analysing customer issues to facilitate R&D improvements and upgrades; Produce and train product technical information and collate maintenance cases.Requirements: 1. Bachelor degree or above, with 1 or more years of relevant working experience in electric power, communication, electronics, measurement and control technology and instrumentation, automotive service technology, automotive technology and other related majors; 2. experience in charging pile, battery, automotive, electronics, AWD, ADAS and other industries is preferred; 3. strong work organisation ability, implementation ability, stress resistance and team spirit; 4. strong learning ability, good service consciousness, strong sense of responsibility, and conscientious and meticulous work attitude; 5. strong initiative; 6. fluent in English, preferably Spanish or other European languages. 7. the ability to accept travelling within Europe关于Autel：Autel Intelligence 成立于2004年，专业从事汽车智能诊断、检测分析系统和汽车电子元件的研发、生产、销售和服务。Autel的产品和服务覆盖70多个国家和地区，包括美国、德国、英国和澳大利亚。Autel是世界领先的汽车智能诊断、检测和TPMS产品和服务的供应商之一。2020年2月，Autel在上交所STAR市场上市（股票代码：688208）。乘着汽车智能化、物联网和新能源的浪潮，应用大数据和人工智能技术整合维修信息和维修案例，Autel 致力于成为提供设备、云、大数据和人工智能无缝整合的汽车维修解决方案的全球领导者，同时不断构建数字生态系统，探索智能驾驶和新能源的新机遇。Autel Intelligence在全球设有办事处，包括纽约、加利福尼亚、慕尼黑、威尼斯、伦敦、海牙、巴黎、迪拜、神奈川、圣保罗、深圳、长沙和西安，共有2000多名员工。欲了解更多信息，请立即访问我们的网站：www.autel.com道通新能源 (https://evcharging.autel.com/) 2021 年初，我们成立了旨在满足未来电动车市场需求的全资子公司， 业务范围包含电动汽车充电桩，家用储能，电动汽车 IoT 服务，电池检测，电动汽车检测相关的软硬件产品，目前已经形成三大产品线，全球 员工近 200 名。职责描述： • 负责销售前后的技术支持，包括但不限于项目从立项到投产的处理以及正在进行的运营项目；熟悉公司产品的各种特性和使用条件，平时主要对接各个区域经销商 和 各部门同事 ，为其提供一切必要的支持。 • 及时处理客户反馈的技术产品问题，负责跟踪客户反馈的技术问题并可能解决，收集客户需求并向研发部门提供反馈； • 负责整理、汇总和分析客户问题，以促进研发的改进和升级； • 制作和培训产品技术信息，整理维护案例。任职要求： 1. 本科及以上学历，具有电力、通信、电子、测控技术与仪器、汽车服务技术、汽车技术等相关专业的1年或以上相关工作经验； 2. 具有充电桩、电池、汽车、电子、全时四驱、ADAS等行业经验者优先考虑； 3. 较强的工作组织能力、实施能力、抗压能力和团队意识； 4. 较强的学习能力、良好的服务意识、强烈的责任感、认真细致的工作态度； 5. 较强的主动性； 6. 流利的英语，会西班牙语或其他欧洲小语种的优先 7. 能接受在欧洲内出差