TECHNICAL REPORTING AND ANALYST (SERVICE NOW)

Capitole keeps growing and we want to do it with you!Are you a passionate Technical Reporting Specialist? We have an exciting opportunity to lead and empower a multicultural team!Technical knowledge/Accountabilities: As a Technical Reporting Specialist, your primary responsibility will be to leverage your expertise in ServiceNow platform and technical reporting tools to develop and maintain robust reporting solutions for various stakeholders within the organization. You will collaborate closely with business analysts, developers, and end-users to understand reporting requirements, design efficient reporting solutions, and ensure data accuracy and integrity.Requirement Analysis: Work closely with business stakeholders to understand their reporting needs and translate them into technical requirements.ServiceNow Expertise: Utilize your in-depth knowledge of the ServiceNow platform to develop custom reports, dashboards, and analytics solutions tailored to business requirements.Technical Reporting Tools: Leverage technical reporting tools and technologies such as SQL, Power BI, Tableau, or other similar tools to extract, transform, and visualize data from ServiceNow and other relevant data sources.Data Integrity: Ensure the accuracy, consistency, and integrity of data used in reporting by implementing data validation processes and maintaining data quality standards.Report Automation: Implement automation where possible to streamline reporting processes, improve efficiency, and reduce manual efforts.Documentation and Training: Document reporting solutions, data models, and processes for knowledge sharing and provide training to end-users on how to use and interpret reports effectively.Troubleshooting and Support: Provide technical support to end-users for reporting-related issues, investigate and resolve data discrepancies, and optimize reporting performance.Continuous Improvement: Stay updated on the latest features and updates in the ServiceNow platform and reporting tools, and proactively identify opportunities for improving reporting capabilities and processes.Experience (skills and years):Minimum of 3 years of experience working with ServiceNow.Proven track record of implementing, configuring, and optimizing ServiceNow solutions.Demonstrated ability to meet service level agreements, ensure efficient use of ServiceNow, and drive data-driven decision-making through reporting.Expertise in creating and managing reports and dashboards within and outside of the ServiceNow platform.Experience collaborating with internal teams and external vendors.Strong project management skills, including the ability to work on ServiceNow-related projects and initiatives.Previous experience providing training and support to end-users and IT staff.Documentation skills to develop and maintain process, procedure, and policy documentation for ServiceNow.Budget management experience related to ServiceNow costs and cost optimization.Languages: English C1Location: FULLREMOTE (SPAIN). There is the option of going to offices, if you want, if you live in Madrid or BCN.We're great, but with you we'll be even better.🎉For this you will have:📚Budget of 1.200€ in individual training for you to use it in whatever you want (technological events, books, trainings, certifications, etc.).Follow-up with your team every month for continuous feedback.Teleworking 100%.Flexible working hours to help you reconcile your professional / family life.🩺Private medical insurance paid in full by Capitole.Flexible remuneration (restaurant tickets, transport and/or childcare).💪Andjoy (Gymforless)Discounts on major brands for employees (Club Capitole).Get to know the whole family: - Team Buildings every two months - don't miss the summer party or the Christmas dinner!- Football team sponsored by Capitole.- Technological communities for you to share your knowledge and ideas with the other teams, sharing internal knowledge is essential!!!!- Last but not least, a TEAM! Don't you know us yet? Discover us!!! https://capitole-consulting.com/See what people are saying about us https://www.glassdoor.es/Opiniones/Capitole-Consulting-Opiniones-E2060890.htmlDon't hesitate to send us your profile, we are looking forward to meeting you!