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SPAIN SERVICE MANAGER(D1422)

Descripción de la oferta de empleo

Responsibilities:Analyze technical issues reported by customers and develop effective solutions;Lead a team of after-sales service representatives to ensure timely resolution of customer complaints;Implement strategies to improve the overall efficiency and effectiveness of after-sales service operations;Collaborate with other departments to address product quality issues and drive continuous improvement;Monitor customer feedback and identify trends to proactively address potential issues;Provide guidance and support to team members to enhance their technical capabilities and customer service skills.Requirements:Bachelor's degree in a relevant field (Engineering, Computer Science, etc.);More than 5 years experience in mobile phone after sales service area;​Proven experience in technical analysis and troubleshooting, preferably in the technology industry;Strong communication and interpersonal skills, with the ability to effectively interact with customers and team members;Ability to remain calm and composed in high-pressure situations, with a focus on finding solutions;Fluent in Spanish and English, both written and verbal;Prior experience in a leadership or managerial role is preferred.
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Detalles de la oferta

Empresa
  • Xiaomi Technology
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 18/05/2024
Fecha de expiración
  • 16/08/2024
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