LOTTERY FIELD SERVICE TECHNICIAN (SYRACUSE,NY)

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers.
As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities.
Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility.
Brightstar has approximately employees.
For more information, please visit www.
rightstarlottery.
om.
Responsibilities Join the WINNING TEAM at Brightstar Global! Brightstar is seeking a Lottery Field Services Technician in the Syracuse, NY area.
The Lottery Field Services Technician is responsible for servicing Brightstar equipment at retailer (customer) locations and will be part of our award-winning lottery services organization.
Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Attend driver training and follow the Brightstar vehicle policy regarding the use and maintenance of company vehicles.
Maintain equipment to promote the continuous operation of  Brightstar equipment.
Troubleshoot to restore malfunctioning equipment to working order in the field.
This may include swapping failed equipment, cleaning, and/or minor adjustments of the malfunctioning component.
Communicate effectively and efficiently with Dispatchers.
Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
Deliver marketing supplies and consumable parts, such as paper, ribbons, and betslips, and track the inventory of these items.
Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
Playing for What Matters Most - You! Brightstar employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements).
Company vehicle to take home for work use only (Field Services only, depending on location) Medical benefits day one of being a Brightstar employee 12 paid holidays plus two floating holidays per year 3 weeks of paid vacation per year, prorated for the first-year 401K with employer match and 100% vested on day one Company-paid parental leave, life insurance, short-term disability, and long-term disability Gym membership reimbursement, free identity theft protection, and tuition reimbursement Qualifications High school degree or GED equivalent required.
1 or more years of experience in a customer service related position 1 or more years of experience in technical repairs Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
Physical Requirements.
Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.
., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location).
Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current.
May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.
Keys to Success • Building collaborative relationships • Decision making • Drive results • Foster innovation • Personal energy • Self-leadership -#LI-LF1