JUNIOR OPERATIONS SPECIALIST IN CUSTOMER SUPPORT (CHINESE)
Descripción de la oferta de empleo
Customer OperationsEmployment Type.
Full TimeLocation.
BarcelonaReporting To.
Zuzanna SokolowskaDescriptionAre you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference to air travelers everywhere while being supported by our proprietary innovative Artificial Intelligence technology.
hat youâll do.
Support customers at every stage of our claim-handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels).
Use your legal knowledge (we provide you with relevant training) to advise and help air travelers.
Work alongside other departments to ensure a seamless customer experience.
Curious about firsthand experiences? Dive into our bonus material showcasing employee stories in customer operations.
Ideally, youâll bring with you.
You communicate fluently in English and Chinese, both spoken and written (min.
C1).
You have proven experience working with targets.
Youâre eager to learn lots of new things, both about the airline industry and customer service.
You genuinely enjoy helping people and are willing to go the extra mile for them.
You know how to find the right balance between great communication and getting things done.
Youâre good at following procedures and have an eye for detail.
You thrive in a fast-paced environment.
Ability to work in a shift system ().
Morning shift , evening shift , night shift . Please submit your application in English.
erks and benefits.
Internal training programs and knowledge-sharing events.
Personalized progression plan.
Access to mindfulness and wellbeing platform (Mindgram).
Language classes.
Flexible benefits.
gym membership, personal education, childcare, public transportation or leisure travel subsidy.
Life Insurance.
MacBook Air.
Unlimited, free use of AirHelp's services.
Work from anywhere for 4 weeks a year.
Annual travel allowance.
Team days.
Events and parties.
Detalles de la oferta
- AirHelp
- Sin especificar
- 06/05/2024
- 04/08/2024
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