IT SUPPORT ENGINEER

We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms.
If you are approached for payment, this is likely to be fraudulent.
Please check to see whether the role you are interested in is posted here, on our website.
  TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world.
We provide legal, financial and employee administration through TMF Group’s teams in 120 offices.
  Job Purpose.
TMF’s Technology team is a diverse group of professionals specialized in different technologies.
Workplace IT Engineers is where all these technologies meet to provide flawless IT Service to our offices.
The ideal candidate for this role is a customer-oriented IT Professional with a broad understanding of the technologies used within TMF.
The Workplace IT Engineer will be working closely with the internal customers ensuring the technology is working well while participating in various global projects and initiatives.
  Key Responsibilities.
Fast and efficient management of the ITSM support queue Supporting end-user hardware throughout their life cycle, including laptops, monitors, peripherals, printers, scanners, conferencing equipment, and corporate-owned mobile devices.
Supporting end-users by providing guidance, education, and the smooth resolution of their technical requests.
Educating end users on TMF tools and best practices and arranging 1.
or group training sessions, ensuring end-user awareness and efficiency in utilizing TMF technology solutions.
ISO/ISAE report generation and management Assisting (smart hands) in support of the network and server equipment within the office wherever operations or engineering teams are not present.
Technical ownership of all local applications, including SaaS and DC-hosted applications.
Ensuring the HAM portal and Application Portfolio Portal are fully updated with the most recent accurate data.
Communicating with office users and local management on behalf of Global Technology Services Communicating with local vendors on behalf of TMF for the technology services the vendor provides.
Highlight any risks to the management and work on their quick resolution Highlight any GTS-related service improvement opportunities to the line manager Budget-conscious and highlight any saving opportunities to the line manager Partaking in local office projects such as renovations and moves for all IT infrastructure tasks.
Any other technology tasks not limited to the above, requested by the management.
  Key Requirements.
1-5 years of experience with end user support.
A service mindset/attitude ITIL knowledge is a must, ITIL certification is a plus Technologically rounded with a high-level understanding of the different branches of IT.
Organized, detail oriented and customer centric mentality.
Managing and troubleshooting software and hardware problems with windows client machines Fair understanding of Active Directory, OU’s, and Security groups, DNS, DHCP, Backups, VPN Good understanding of file sharing and sharing permissions Knowledgeable and understand the ITIL terminologies and best practices Can-do and positive attitude, a team player who knows how to engage other teams to get things done.
Communicate effectively with internal and external stakeholders.
Mindful and willing to work in a multicultural, inclusive organization spanning the different time zones Security-oriented and vigilant of any risks, vulnerabilities, and threats, avoiding any non-conformities with any of our security standards and controls Think beyond the silos and deliver overall outcomes for the technology teams.
Willing to operate out of the comfort zone and make effective changes.
  LOCAL BENEFITS.
Flexible Schedule Medical Insurance Flexible Payment Plan 40% remote Birthday leave International & Dynamic environment