IOT 1ST LINE SERVICE SUPPORT TECHNICIAN

Your day to day.
Provides the maintenance of the hardware and software IT systems for Vodafone IOT customers.
Maintains high availability and optimal performance of the customer’s infrastructure and of all IT and Telecom supported services.
Continuously improves system performance and optimizes working methods already in place.
Adapts and contributes to the customization of hardware and software solutions based on customer requirements, delivering cost efficient services of high quality.
With these activities you will have a great impact on our business.
•    Performs monitoring and troubleshooting activities in order to maintain the functioning state of the hardware and software systems, using available tools.
•    Provides 24h/24h technical support, gathers all the required information from customer or monitoring systems to quickly solve all the hardware and software incidents; coordinates the investigations, when needed.
•    For some of the solutions delivered, modifies, and adapts existing software solutions for a better performance and customer experience.
•    Provides technical information to customers about events and alarms that affect services, using agreed methods of communication.
•    Works in compliance with the operational agreements and to fulfil the key performance indicators of the service (speed, response time, error rate).
With these skills you are a great candidate.
•    Minimal knowledge in Telecom on the following technologies.
Core Telecom Network (2G/3G/4G) and IP networks •    Network architecture knowledge.
Circuit Switch & Packet Switch •    Knowledge of protocols GTP, IP,  •    Experience using monitoring and ticketing software.
•    Minimal knowledge in Linux/UNIX, CLI, any distribution.
•    Fluent in both written and verbal English •    Cisco Certification CCNA (Routing & Switching  •    ITIL methodology basic knowledge   Sounds like the perfect job? We’ve got even more to offer.
•    Work from Home – hybrid approach   •    Medical and dental services  •    Life and hospitalization insurance  •    Dedicated employee phone subscription  •    Special discounts for gyms and retailers  •    Annual Company Bonus  •    Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills   •    You get to work with tried and trusted web-technology  •    Getting in on the ground floor of a technology changing company  •    Flexible Vacation – Take time off when you need it, we trust you   •    Special Paternal Program - 4 months of paid paternity leave  We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve.
We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.