DUTCH CUSTOMER SERVICE AGENT.
Descripción de la oferta de empleo
Location: Barcelona, Spain
Contract Type: Full-time
Languages Required: Dutch (native or fluent) & English (intermediate)
About the Role:
Are you passionate about delivering world-class customer experiences? We are looking for enthusiastic and empathetic Customer Service Agents to join our international team in Barcelona. You will be supporting a well-known global entertainment brand—helping customers via phone, chat, and email with a wide variety of inquiries, from account support to content questions.
Tasks
Key Responsibilities:
Deliver high-quality customer support in Dutch through inbound calls, emails, and chat.
Assist users with account management, billing questions, and troubleshooting.
Guide customers through technical solutions and escalate issues when necessary.
Accurately document interactions and follow internal processes.
Maintain a high level of professionalism, empathy, and efficiency in every interaction.
Keep up to date with product knowledge and internal tools.
Requirements
What We’re Looking For:
Fluent/native Dutch speaker with excellent written and spoken communication skills.
Intermediate English (B1/B2 or higher) for training and internal communication.
Previous customer service experience is a plus—but not required.
Comfortable working with technology, online platforms, and digital content.
Strong problem-solving skills and a positive, team-oriented attitude.
Benefits
What We Offer:
Competitive salary with performance-based incentives.
Paid training and ongoing learning opportunities.
Dynamic, multicultural work environment in central Barcelona.
Opportunities for growth and internal promotions.
Ready to Join Us?
If you're excited to bring your customer service skills to a dynamic and international team, we’d love to hear from you! Apply now and start your journey in Barcelona with a company that values your talent and supports your growth.
📩 To apply, please submit your CV in English.
Detalles de la oferta
- ADM Value
- 11/07/2025
- 04/01/2026
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