DANISH CUSTOMER SERVICE ADVISOR
Descripción de la oferta de empleo
As a Customer Service Advisor, your primary responsibility will be to provide top-notch support to customers, addressing both technical and administrative inquiries through telephone, chat, and email. This includes assisting customers with installations and configuring their terminals or online payment solutions, troubleshooting reported issues and maintaining strong customer relationships.
Profile
Fluent in Danish (Level C2)
Working proficiency in English
Experience in a call centre
Strong communication and social skills
Positive attitude towards changes
Team-player mentality
Strong listening skills
Service-oriented approach
Ability to handle conflicts constructively
Daily tasks
Blocking lost/stolen credit and debit cards
You will handle inquiries from credit card holders and ensure the security and protection of credit card information
Identity verification, answering questions and explaining any steps are among your core duties
Checking temporarily blocked cards for transactions and permanently blocking or unblocking the credit card
Handling claims files
Benefits
Paid training
Free Spanish lessons (once a week)
Unique, atmospheric, people-oriented call centre, with a good dose of fun
Market-based basic salary with the possibility of a bonus
Employee benefits such as meal card, transport card and private insurance
4 company outings per year
Free fruit and coffee
Growth opportunities
Location
Barcelona, Spain
Detalles de la oferta
- Recruit4Work S.L.
- 16/05/2024
- 14/08/2024
Experience in the customer service industry and ideally in a contact centre environment... solution oriented to provide the correct and best outcome for the customer... we focus on customer service, sales, and technical support solutions for clients worldwide... follow internal processes and systems......
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