CUSTOMER SUPPORT COORDINATOR
Descripción de la oferta de empleo
USTOMER SUPPORT COORDINATORDepending on the Customer Support Manager, their main responsibility will be to provide best in class customer service from the point of initial contact until successful fulfillment of the customer's request.
ain Tasks Receive and process customer requests for service and spare parts.
Pro-actively identify opportunities to sell service solutions, spare parts, modifications and upgrades Close dialogue with customer to understand needs and urgency of requests Actively promote solutions to customers Gather information, prepare and communicate quotations for service solutions and spare parts Follow up on outstanding quotations and processes order confirmations from customers Prepare service events (resources, spare parts etc.) with SPC and Scheduler Close dialogue with customer on planning for event to ensure all requirements are clear and fulfilled Pro-actively follow up with customer if there are changes to the plan Update customer about status and progress on his requests in a proactive manner Follow up on executed events, including going through service reports and follow up with customer Ensure the customer is totally satisfied by engaging strongly with him through customer journey Manage the customer expectations and customer information (data in system) Other duties assigned due to the need of the business such as customer visits.
WE REQUEST.
Minimum of 5 years experience performing the functions described in the offer in an industrial environment.
Experience using ERP, preferably Navision.
High level of English (Advanced level - C1).
Open character, communication skills and high empathy and assertiveness.
Proactive person.
Residence in the area (Granollers and surroundings).
WE OFFER.
Clear objectives and realistic requirements.
An environment of trust and respect.
Opportunities to expand your knowledge.
Competitive salary and attractive benefits.
Detalles de la oferta
- AFFINIS Selección de Personal \u0026 Headhunting
- Sin especificar
- 16/04/2024
- 15/07/2024
We focus on customer service, sales, and technical support solutions for clients worldwide... solution oriented to provide the correct and best outcome for the customer... we achieve together: you strive to support the operation’s overall performance, by providing feedback and insight into the key areas......
We focus on customer service, sales, and technical support solutions for clients worldwide... solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... follow internal processes and systems......
Reports to customer support team lead job overview this is what you tell people at parties: i am working at an international, superfast-growing tech company, and we are revolutionizing hoteliers around the globe... they have a growing team of 100 heads that is working from 10 offices all over the world!......
The goal of the position is to bring support to the different areas of the port business field... university degree high excel and pbi abilities sales understanding of diverse market requirements financial understanding (business plan, financial kpis) good disposition to collect data on customer facilities......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
Proven experience in sales, account management, or customer support roles, preferably in the travel, tourism, or outdoor activities industry... provide exceptional customer support to users of our platform, assisting them with activity bookings, troubleshooting issues, and resolving inquiries in a timely......
The opportunity: we are looking for motivated customer service specialists to be part of their multicultural customer service department... the role: as a customer care advisor, your mission is to deliver premium consumer service in your language... your day-to-day at work: - deal with all customer inquiries......
Parmi eux l’équipe support customer care que tu rejoindras ! nous sommes à la recherche d’un(e) customer care specialist, francophone, avec un niveau professionnel d’anglais et d’espagnol... actito espagne recrute!! deviens un expert de notre platforme et viens renforcer notre équipe customer care !......
Your day-to-day: pitch the bfi method and provide customer service support over phone, e-mail, or chat... you will focus on sales and customer service... nice to have: previous experience in sales and customer service... 'nothing is impossible' mindset... advise if is the right training experience......
You will be responsible to provide friendly and professional customer service in your first language... keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken... your responsibilities: - help and support the clients with......
