CUSTOMER SPECIALIST ENGLISH + FRENCH OR ITALIAN HYBRID
Descripción de la oferta de empleo
Key functions.
Ensure customer satisfaction and provide professional customer support.
Manage service Subscriptions (New subscription, subscriptions information, update products, and services, etc.).
Billing (Change payment method, billing incidence, invoicing, and other billing-related issues).
Provide technical support on digital products, using databases, troubleshooting tools, knowledge articles, and other material.
Follow up and ensure customer satisfaction.
Manage claims, suggestions, and hearing customersfeedback on the product.
Efficiently ensure quick solutions respecting SLAs.
Provide feedback to the management team concerning the efficiency of customer service tools, new customer needs and, how to enhance any website/App value proposition.
Requisitos Fluency in French or Italian (Native or C2 Level).
High level of English (C1).
Excellent communication skills, both oral and written.
Able to follow phone etiquette and use of formal and polite language.
Previous experience with customer service, offering technical support with knowledge of following standards and procedures.
Advanced user of MS Office Able to handle stressful situations.
Teamwork spirit.
Organized.
Curious and hunger to learn more.
Critical and analytical thinking.
Problem resolution.
Customer satisfaction oriented.
¿Qué ofrecemos? Monday Sunday.
39 hours week Schedule.
from 4.
PM to AM Replacement contract
Detalles de la oferta
- Sin especificar
- Sin especificar
- 1650000€ - 1650000€
- 12/04/2024
- 11/07/2024
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