CUSTOMER SERVICE SPECIALIST - PHOENIX, AZ

Por qué te necesitamos? If you want to discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.
We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly creative, diverse and passionate team members collaborating across the globe.
We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.
Job Goals.
Receive, investigate and respond to all customer inquiries regarding shipments, products, and complaints.
Interact with customers in a positive, friendly manner that ensures high customer retention.
Input phone/fax orders and relative data into the computer by performing the following duties.
Essential Responsibilities of the Position (includes the following; other responsibilities may be assigned).
Talk with customers by phone concerning orders, returns and shipments and provide product information on claims, processes and warranties.
Receive & input orders and ensure they are filled in an accurate and timely manner.
Call customers when necessary to advise shipment delay and/or information necessary to process orders.
Answer product availability questions; suggesting information about other products and services.
Follow through on customer requests as needed.
Arrange transfer of inventory from other Service Centers as needed.
Initiate tracers with carriers.
Make changes to or cancel orders/backorders.
Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
Initiate file maintenance for corrections to computer’s customer file.
Perform clerical duties such as filing invoices.
Fill out forms, determine changes for service requested.
Provide assistance to other service centers as the need arises.
Respond to questions about their orders and shipments.
Handle all customers in a professional manner.
Obtain customer feedback information.
Adhere to all company policies and procedures.
¿Es este trabajo para ti? Essential Requirements for the Position.
High School diploma or GED; Associates Degree preferred.
Excellent customer service skills (friendly, courteous, professional, and helpful).
Proficient with Microsoft Windows /XP Professional.
SAP experience strongly desired.
Ability to read and interpret documents such as operating and maintenance instructions and procedures manuals.
Ability to calculate figures and amounts.
Strong verbal, written and interpersonal skills.
Ability to organize and prioritize work.
Strong work ethic, with focus on attendance and punctuality.
Non-Essential Responsibilities of the Position.
Perform all other duties and special projects as assigned.
Assist the other staff members with tasks that assure the day’s business is completed and done so in a timely and efficient manner.
Un poco más sobre nosotros Saint-Gobain’s innovations touch almost every major industry around the world, Composite Systems is comprised of three business units including Films & Fabrics, Tape Solutions and Thin Films.
Our ambition is to provide innovative solutions that combine material science, processing technology and design to save energy, provide protection, improve comfort, and give peace-of-mind to our customers.
Our unique performance is delivered by passionate people, empowered to collaborate closely with our customers and solve their toughest challenges.
Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other.
And at the heart of our culture, we’ve learned working together makes good ideas, great ones.
With a legacy dating back more than 350 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths.
Every team member is encouraged to develop and leverage their unique expertise and strengths to make the greatest impact on the company and our end users.
At Saint-Gobain, you’re empowered and equipped with countless opportunities and resources for professional development.
You will find the support you need to create a vision and roadmap for your career, and make that vision a reality.
Join Us at Saint-Gobain Composites.
Together, let’s protect what matters most! Click here to Explore more opportunities within Saint-Gobain Composites.
Asegurándonos de que no se olvide nada Additional Information.
Certain states require pay information be provided in job postings.
Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families.
We believe in the importance of pay transparency in what we offer prospective candidates and provide the local pay range for this position, which is $ to $ per hour.
This hourly pay rate offered can vary depending on location, internal equity, job-related knowledge, skills, and experience among other factors.
In addition to the hourly base pay rate, this position is eligible for periodic bonus payments/an annual bonus.
The targeted bonus amount can be up to 10% of hourly rate based on company and individual performance measures.
The total annual target cash range (Hourly Pay Rate plus Bonus, annualized (40 hrs/week * 52wks)) for this position, is $ to $.
Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.
Additional Pay Incentives for This Role Include.
Standard Overtime (Hourly Rate * 1.
) Employees have the flexibility to choose the benefits that best fit their individual needs.
Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.
Medical, Prescription Drug, Vision, and Dental Insurance Healthcare Saving Account and Flexible Spending Account options LiveWell Wellness Program Employee Assistance Program (EAP) Paid Time Off and Paid Parental Leave Retirement and Protection - Helping to make the future life you want a reality.
401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan Company-provided Life Insurance, AD&D, Short-Term Disability Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance Additional Benefits – Helping shape the experience and impact you want Commuter Benefits Group Legal Identity Theft Protection Auto and Home Insurance Pet Insurance and Discounts Back-up Child & Elder Care PerkSpot Employee Discount Program Additional based on Role.
One pair of company-issued steel-toe shoes, and safety glasses; annually.
Aviso Legal Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.