CUSTOMER SERVICE REPRESENTATIVE IN BARCELONA (DUTCH SPEAKER)
Descripción de la oferta de empleo
2 French entrepreneurs created a startup in 2000 and today, they are leading a global brand. Their growth and solution-oriented services are acknowledged by some of the most progressive brands and leading companies they are currently in business with. They became one of the biggest international customer experience solution providers with more than 75.000 multilingual employees in over 50 countries around the world and they are looking for new members to join them on their journey in Barcelona.
Tasks
Your responsibilities and impact as a customer experience specialist will be:
Supporting clients’ activities by being the very first point of contact for their customers:
Answering incoming queries from customers and ensuring contractual SLA is maintained
Identifying issues and providing solutions
Ensuring a high level of customer satisfaction– Being a team player and participating in the success of the team and project, e.g. providing cover for absent colleagues together with the team and attending regular team meetings
Requirements
Skills, qualifications, and interests you need to succeed in this role:
A native level of Dutch and an advanced level of English
Having knowledge about IT platforms, equipment, and applications such as Windows/MS Office
Having previous experience in sales (up-selling and cross-selling)
Being an attentive listener, comfortable and skillful at communicating with people
Being a team player with high social competence
Being energetic, innovative, and working proactively at a fast pace
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Barcelona for an international career and life experience
Benefits
What’s in it for you?
Full-time permanent contract
39h/week, Monday to Sunday on rotative shifts (09:00 to 20:00)
Salary: 21.000€ gross annual base salary + up to 2.000€ bonus performance-based
Opportunity to join an international company
An open-minded and employee-oriented working environment
Career development opportunities
Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.
Detalles de la oferta
- Blu Selection
- Sin especificar
- 19/01/2024
- 27/05/2024
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