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CUSTOMER SERVICE REPRESENTATIVE - FOR EASTERN EUROPE

Descripción de la oferta de empleo

We are a manufacturer multinational company with several plants in Europe. We are seeking a Customer Service Representative to work for the Eastern European countries. We are seeking candidates with experience in Customer service and/or related positions to support all the processes within our organization. The ideal candidate will be located in Barcelona, Spain.If you love talking to people and proactively solving issues this position it is for you! Please provide your CV in english.Key Responsibilities:Answer a high volume of phone calls and e-mails.Maintain existing customer base through proper servicing and complaint handling skills.Coordinate the manufacturing point, scheduling, shipment and delivery of product. Prioritize and negotiate product availability with the expeditor.Maintain a clear overview of existing orders and expected/desired delivery dates of the orders, pro-actively follow up and provide updates on it to customers and the sales managerAdvise sales management and field sales representatives of customer perception in terms of the company’s service level.Understand and follow policy guidelines relative to stock orders, no-charge orders, special charges, quality compliance, credit, freight recovery, commission levels and commission splits.Follow up daily on order status and notify customers or sales reps of any changes. Work with production management and expediting to meet customer requirements.Maintain a regular communication with our 4 points of logistics in different countries.Handle special assignments as needed.Committed to the Company’s safety and quality programs.Requirements:Advanced university students or Bachelor’s degree in business1+ years of experience in Customer service positionsFluent level of EnglishPolish level of languague will be a plusExcellent collaboration and communicational skills with persistent way of workingTeam player and good problem-solving skillsExperience with ERP systems are highly beneficialWhat We Offer:We offer a full time position in a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions.
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Detalles de la oferta

Empresa
  • Confidential
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 07/04/2024
Fecha de expiración
  • 06/07/2024
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