CUSTOMER SERVICE REPRESENTATIVE
Descripción de la oferta de empleo
Descripción
Business Partner AG es un headhunter boutique que ofrece compromiso, honestidad, apoyo y garantía en el proceso de selección contando también con un seguimiento del candidato una vez finalizada su acogida. Nuestra premisa es dar valor añadido a nuestro cliente, ser apoyo, solución y eficacia trabajando de forma totalmente ad hoc para dar con el talento perfecto. También acompañamos y orientamos al candidato en su transición de carrera ajustándonos a sus necesidades.
Buscamos un/a Customer Service Representative con italiano nativo para unirse a una multinacional. La persona seleccionada será responsable de gestionar pedidos, ofrecer atención personalizada a los clientes italianos y asegurar una experiencia positiva a lo largo del proceso de compra. Se valorará positivamente la experiencia con el ERP Navision.
Responsabilidades
· Introducción y gestión de pedidos en el sistema.
· Atención telefónica y por email a clientes del mercado italiano y español.
· Asesoramiento sobre productos y resolución de dudas.
· Procesamiento y seguimiento de pedidos, desde la entrada hasta la entrega.
· Coordinación con los departamentos de logística y ventas para asegurar la satisfacción del cliente.
· Registro y seguimiento de incidencias.
Requisitos
· Italiano nativo (oral y escrito).
· Nivel intermedio o alto de inglés (mínimo B2).
· Experiencia previa en atención al cliente, preferiblemente en entorno internacional.
· Conocimientos y experiencia con ERP, valorable Navision.
· Habilidades comunicativas, orientación al cliente y capacidad para resolver incidencias.
· Organización, atención al detalle y proactividad.
Detalles de la oferta
- Sin especificar
- 30000€ - 40000€
- 04/06/2025
- 05/01/2026
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