CUSTOMER SERVICE QUALITY SPECIALIST (QA) - FRENCH & ENGLISH
Descripción de la oferta de empleo
TYPE OF CONTRACT: Initial 4-month contract.
SALARY: 21,000 € gross/year.
WORK MODALITY: ON-SITE.
EXPECTED START DATE: July 28th.
*** JOB DESCRIPTION: ***
This is your opportunity to join an expanding team! Do you love customer service? At Foundever, we're growing and looking for a Customer Service Quality Specialist (QA) to join our team in Malaga.
*** YOUR MISSION: ***
- Evaluate interactions with customers to measure service quality according to hospitality standards.
- Conduct audits to ensure compliance with company policies and identify areas for improvement.
- Collect and analyze customer feedback to identify trends and prepare actionable reports.
- Collaborate with training teams to update materials and conduct training on best practices in service.
- Work with management to develop strategies that improve service delivery and customer experience.
- Maintain dashboards and reports to track key performance indicators and communicate insights to management.
*** REQUIREMENTS: ***
- University degree in Education, Human Resources, or a related field.
- Minimum 1 year of experience in a similar role.
- Native or bilingual French and Advanced English (minimum B2), with excellent verbal and written communication skills.
- Strong presentation skills and ability to engage diverse audiences.
- Ability to collaborate effectively in a multicultural and fast-paced environment.
*** WHAT WE OFFER:***
- Permanent contract.
- Competitive salary and benefits package: 21,000 € gross/year.
- Shift and Work Hours: 39h per week. Monday to Sunday Rotating Shift from 8:00 to 22:00.
- Professional development and growth opportunities within the organization.
- A dynamic and inclusive work environment.
Are you interested? Are you ready to contribute to the success of customer service in a vibrant and multicultural environment? APPLY FOR THE POSITION AND SEND YOUR CV.
Join Foundever and help us offer an exceptional experience to our clients! We look forward to meeting you!
At Foundever, we commit to you:
- Continuous Growth: An innovative training plan so you never stop growing.
- Integral Wellness: Move Well, Eat Well, Live Well, Do Well.
Create your best moments. Join the #FoundeverLife!
Rf. 23861
Detalles de la oferta
- Foundever Spain
- Sin especificar
- 19/07/2025
- 05/01/2026
Dutch, german or french are valuable... strong sales and customer relationship-building skills... languages: fluent english and spanish are essential... b2b recursos humanos select luxury customer service specialist for consolidated business group dedicated to providing services related to tourism, short......
Requisitos del puestoexperience in high quality customer service support would be ideal (b2c) good and professional communication skills native level of german plus fluent level of english knowledge of local or spanish language would be an asset but not required for the job data updates process good......
Job with us and other partner english academies... canterbury english teaching academy one year madrid lifestyle & tefl programs to live, work teaching english & study in spain americans, british & non-eu are welcome! is this you... we also send your cv/resume to our 125 collaborating & partner english......
Canterbury english teaching academy to live & work teaching english with us in spain canterbury english academy is hiring now for a 20-30 hour a week job teaching english in madrid spain to adults, children and business clients that pays between 1... we also send your cv/resume to our 125 collaborating......
Report to the operations specialist and coordinate daily interventions and tasks... great english and spanish fluency (b2-c1 level both written and spoken) being already in possession of a permit to work in spain or the eu other features that would help a lot: effective communication with the operations......
Quality & methodology: ensure that processes are followed strictly... main responsibilities: planning: analyse client needs and establish data and document exchange processes, deadlines and service calendars... client satisfaction: run kpis, service reports and regular review meetings with clients ......
• good command of english language, at least b2/c1 level... • fluency in french or german (b2/c1 level at least)... • develop our own systems as a part of the internal r&d; team... • opportunities for growth with a training budget that you can use for courses and conferences... • create unit tests......
Experience teaching business, general english and exams: fce, cae,cpe, bec, toefl,toeic, ielts, pet, ket, ect... we are recruiting native english teachers to work as teachers in company, adult & young learner groups... must have nie and/or working permit for eu and spain......
Fluent in english and spanish (written and verbal)... thisworks, a netherlands-based provider of employer of record (eor) services, payroll solutions, and work permit assistance, is seeking an organized and proactive onboarding specialist to manage the onboarding process for employees in spain......
• fluent in english (excellent speaking and writing skills)... conditions • full time employment contract... • additional benefits and bonuses... description of the organization fundación valenciaport is a non-profit private organization, with more than 70 employees, located in valencia (spain), that......
