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CUSTOMER SERVICE & OPERATIONS SPECIALIST

Barcelona - Barcelona

Descripción de la oferta de empleo

Redefinir y optimizar los procedimientos internos del área de atención al cliente (B2B y B2C)
Implementar herramientas y KPIs de seguimiento para medir rendimiento y satisfacción del cliente
Supervisar y estructurar el trabajo operativo del equipo (resolución de incidencias, seguimiento de producto, atención técnica)
Participar en la implementación de un nuevo ERP enfocado a mejorar eficiencia y trazabilidad
Establecer indicadores de calidad del servicio y planes de mejora
Buscar y gestionar proveedores de reparación de producto (ej. máquinas de correr)Experiencia previa en atención al cliente / customer service técnico con componente operativo y de análisis
Inglés C1 imprescindible (trabajo diario con proveedores y documentación internacional)
Perfil orientado a procesos, resolución de incidencias y mejora continua
Conocimiento de herramientas de reporting, KPIs y gestión de incidencias
Valorable experiencia previa en sectores afines (electrónica, consumo, distribución, e-commerce)
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Detalles de la oferta

Empresa
  • Page Personnel ETT
Localidad
Dirección
  • Sin especificar - Sin especificar
Tipo de Contrato
  • Sin especificar
Fecha de publicación
  • 09/07/2025
Fecha de expiración
  • 04/01/2026
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