CUSTOMER SERVICE AGENT - GERMAN SPEAKING
Descripción de la oferta de empleo
Gram Group is a leading provider of weighing solutions across Europe, with a long history of excellence. As our company continues to grow, we are currently focusing on enhancing our customer service experience. With a strong foundation and a forward-thinking approach, we ensure that retailers, large clients, and end consumers can rely on us. Together, we are shaping a future where excellent service is our hallmark.
About the role:
Are you looking for an exciting role in a growing company with great future prospects and friendly colleagues? Join our international back-office team as a representative for the German-speaking market! Your fluent German skills will be key in providing outstanding support to our customers. In this role, you’ll be an essential part of our success, contributing to keeping our customers happy and satisfied.
Tasks
Processing orders, deliveries, returns, and repairs
Managing the relationship with our key customers in the D/A/CH market.
Responding to emails and customer calls professionally and in a friendly manner
Ensuring orders are delivered on time and managing shipments to customers
Working closely with the sales department to ensure a smooth and satisfying customer experience
Efficiently using digital tools and systems for productive task management
Requirements
At least two years of experience in a customer-facing role, ideally with phone and email contact.
Experience in the B2B sector.
Fluent German communication skills, both spoken and written, for customer interactions with our German speaking customers.
We value if the candidate is used to work with German, Austrian and Swiss customers.
A structured, team-oriented, and reliable work approach
High level of initiative and enjoyment in working independently and responsibly
Quick learner with flexibility: You enjoy getting to know new technologies and systems and can adapt to them quickly
Benefits
A balanced work-life: No overtime, no shift or weekend work
The option to work from home a few days a week if desired
A friendly, international team where collaboration is enjoyable
The opportunity to be part of a steadily growing company with plenty of chances for personal development
A flexible and dynamic work environment with short decision-making processes, where your voice is heard, you see the direct impact of your work, and you actively contribute to the company’s success.
We look forward to receiving your application!
Detalles de la oferta
- Gram Precision SL
- En toda España
- Sin especificar - Sin especificar
- 16/07/2025
- 05/01/2026
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
Dutch, german or french are valuable... strong sales and customer relationship-building skills... track all ota, direct, and agent leads, updating the pms as needed... b2b recursos humanos select luxury customer service specialist for consolidated business group dedicated to providing services related......
Your role as a customer consultant / sales agent , you will: proactively approach air passengers affected by flight delays or cancellations explain their rights and potential to claim up to €600 in compensation distribute flyers and direct them to our website to submit a claim represent our brand at......
• fluency in french or german (b2/c1 level at least)... • develop our own systems as a part of the internal r&d; team... • opportunities for growth with a training budget that you can use for courses and conferences... • probably all the benefits you can think of!... • a chance to be promoted twice a......
Valorable tener experiencia previa como asistente al paciente internacional... gestión de cuentas clave: asistir en la gestión directa de algunas cuentas clave (centros médicos y socios comerciales)... requisitos licenciatura en administración de empresas, o equivalente... trabajar en un entorno dinámico......
Com) to ensure that clarity on the current and past state of customer interaction is available to all stakeholders at any given point in time... you will work towards individual targets, but will also be part of a larger sales team with a focus on growing our customer base across emea......
Recommend products or services tailored to customer needs to drive conversions... keep detailed and organized records of chats, sales, and customer interactions... a proactive attitude with a sharp focus on customer satisfaction and sales results... experience in chat-based sales, customer service, or......
Bakers / bartenders / chefs / chef de partie / sous chef / chef d 'cuisine / cooks / dietitians, food andbeverage servers, food service supervisors, restaurant and food service manager, catering manager,assistant beverage manager, kitchen manager, banquet coordinator, beverage server, beverage shiftmanager......
Bakers / bartenders / chefs / chef de partie / sous chef / chef d 'cuisine / cooks / dietitians, food andbeverage servers, food service supervisors, restaurant and food service manager, catering manager,assistant beverage manager, kitchen manager, banquet coordinator, beverage server, beverage shiftmanager......
Bakers / bartenders / chefs / chef de partie / sous chef / chef d 'cuisine / cooks / dietitians, food andbeverage servers, food service supervisors, restaurant and food service manager, catering manager,assistant beverage manager, kitchen manager, banquet coordinator, beverage server, beverage shiftmanager......
