CUSTOMER SATISFACTION EXPERT IN SANT CUGAT (GERMAN SPEAKER)
Descripción de la oferta de empleo
Your responsibilities and impact working as a Customer Satisfaction expert will be.
Support of new/existing customers Close cooperation with the sales, application engineers as well as the engineering department Quotation processing.
checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaboration Order processing.
checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open orders Complaint management CRM Support of sales promotion activities (promotion, campaign, end of quarter) Digital document management and filing according to standardized, predefined criteria Responsibility for customer satisfaction in general (SLI) Skills, qualifications and interests you need to succeed in this role.
Very good ability to express yourself in German At least 3 years of professional experience in customer service Completed commercial or technical education Enjoy dealing with people and have a feeling for their needs Structured work style as well as ambition and optimism Strong cooperation and communication skills, negotiation skills High degree of resilience and sense of responsibility Enjoy continuous training (SAP, IT, product knowledge) Experience with SAP is a plus Good MS Office skills and ideally experience with CRM systems Knowledge of SAP, CRM, PLM and lead generation in the B2B area would be an advantage What’s in it for you? 26K - 31K yearly gross base salary Lunch Ticket COBEE ADESLAS – Additional health insurance Office located in Sant Cugat del Valles (25 Minutes by train from Plaza Catalunya) Hybrid work model What should you expect from living in Barcelona? - The unique experience of an international and diverse culture - A beautiful beach city surrounded by both coastal towns and mountains - Delightful gastronomic experiences of Spanish, Catalan and World cuisines - Quite a dynamic and active urban life where it is difficult to get bored - Sunny days, Mediterranean weather and a relaxed lifestyle - An attractive startup and innovation hub with exciting opportunities This project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain or send us your CV to be considered for other projects or future opportunities
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 17/04/2024
- 16/07/2024
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
Solving problems and assisting clients is your thing? a german speaker living in valencia? we have an awesome opportunity available... reports to customer support team lead job overview this is what you tell people at parties: i am working at an international, superfast-growing tech company, and we are......
You will focus on sales and customer service... requisitos del puesto your profile: your first language is german... nice to have: previous experience in sales and customer service... your day-to-day: pitch the bfi method and provide customer service support over phone, e-mail, or chat......
Benefits: - competitive salary - possibilities to join the international mobility program - join a dynamic work environment - work from a brand-new office in athens - full initial training for all new employees - 3 euros per working day in meal vouchers - private health insurance from day one - performance......
Solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... we focus on customer service, sales, and technical support solutions for clients worldwide... follow internal processes and systems......
Solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... we focus on customer service, sales, and technical support solutions for clients worldwide... follow internal processes and systems......
The opportunity: we are looking for motivated customer service specialists to be part of their multicultural customer service department... the role: as a customer care advisor, your mission is to deliver premium consumer service in your language... your day-to-day at work: - deal with all customer inquiries......
You have demonstrated effective customer service skills, preferably 1-2 years' experience in collections, including interaction with a large customer base... you will negotiate customer disputes to resolution and documents root cause... we are looking for a collections specialist with a high level of......
Parmi eux l’équipe support customer care que tu rejoindras ! nous sommes à la recherche d’un(e) customer care specialist, francophone, avec un niveau professionnel d’anglais et d’espagnol... tu intègreras une équipe de spécialistes de notre platforme de marketing automation et de la satisfaction client......
Com) to ensure that clarity on the current and past state of customer interaction is available to all stakeholders at any given point in time... understand prospects' pain points, gather technical requirements, correlate business needs to available cloud solutions (solution-selling) and build value for......